Front Office Manager

4 days ago


Hanoi, Vietnam meritel hanoi Full time

Chịu trách nhiệm toàn bộ các hoạt động đón tiếp khách đoàn, khách VIP
- Hỗ trợ nhân viên lễ tân khi thực hiện các thủ tục check
- in, check
- out; đặc biệt là thủ tục check
- in và check
- out đoàn, liên lạc với trưởng đoàn hoặc hướng dẫn đoàn để lấy thông tin đoàn như: các yêu cầu đặc biệt, giờ nhận phòng, trả phòng, báo thức đoàn, ăn sáng, lấy hàng lý và thông báo cho các bộ phận liên quan thực hiện.- Có trách nhiệm đào tạo nghiệp vụ cho toàn bộ nhân viên trong bộ phận theo tiêu chuẩn của khách sạn. Yêu cầu có báo cáo record đầy đủ của các buổi đào tạo. Đảm bảo nghiệp vụ của nhân viên sau khi đào tạo.
- Đảm bảo và phát triển tốt đẹp mối quan hệ thân thiện giữa khách sạn với khách hàng và giữa nhân viên với nhân viên trong khách sạn.
- Thành thạo tất cả các công việc của bộ phận Tiền sảnh. Nắm rõ và tuân thủ các quy trình và tiêu chuẩn dịch vụ khách sạn và hiểu rõ các chương trình cho khách hàng trung thành, khách hàng thường xuyên, các chế độ dành cho khách VIP.
- Giải quyết các yêu cầu, khiếu nại của khách hàng một cách khéo léo, tránh thất thoát doanh thu cho Khách sạn
- Đảm bảo tính chính xác trong việc thu nhận doanh thu của Khách sạn, đảm bảo đầy đủ chứng từ theo yêu cầu của phòng tài chính.
- Các công việc khác được cấp trên giao.

**Yêu cầu công việc**:
Solid knowledge of operation and adherence to established standards.
Possesses creative thinking, open
- mindedness to new ideas, and a desire to contribute to brand development
Demonstrates initiative, a willingness to learn, and a positive attitude towards new tasks and responsibilities.
Management experience in the hotel industry or equivalent lodging services.

**Quyền lợi**:
Support parking fee and free shift meals
Thirteenth
- month salary
Incentives for using internal services at Meritel Hanoi
After probation, annual leaves day.
Take full advantage of social, health, and unemployment insurance
There are holidays, birthdays, and funerals.
Negotiable salary pay plus the service price (SVC)
Periodic health check as prescribed
Bonuses for top performers on a quarterly, yearly, and prescribed Tet holiday basic
Tet gifts for kids and the Mid
- Autumn Festival

Cập nhật gần đây lúc:

- 2024-03-10 03:45:38


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