IT Support Staff

5 months ago


Ho Chi Minh City, Vietnam Công ty TNHH TP-Link Technologies Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
1. Help Desk Support:

- Provide first-level technical support for hardware, software, and network-related problems.
- Diagnose and troubleshoot technical issues and escalate problems when necessary.

2. Hardware and Software Maintenance:

- Perform routine system updates and maintenance tasks.
- Monitor system performance and ensure the security and integrity of IT infrastructure.

3. User Training:

- Conduct training sessions to help users become familiar with hardware and software functionalities.
- Create user guides and documentation to assist with problem resolution and usage.

4. Network Support:

- Assist in the setup, configuration, and maintenance of local area networks (LANs) and wide area networks (WANs).
- Troubleshoot network connectivity issues and implement solutions.

5. Security:

- Implement and enforce security measures to safeguard computer systems and data.
- Stay informed about the latest security threats and implement best practices to protect systems.

6. Remote Support:

- Provide remote assistance to users and troubleshoot issues for off-site employees.

7. Collaboration:

- Work closely with other IT professionals and departments to ensure seamless integration and operation of systems.
- Collaborate with vendors for procurement and support of IT-related products and services.

8. Documentation:

- Maintain accurate records of IT-related activities, configurations, and issues.
- Document troubleshooting steps and solutions for future reference.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Monthly bonus
Best staff of the quarter award
Quarterly team dinners
Comprehensive Bao Viet Insurance package
Full salary Social Insurance
yearly bonuses
Work from Monday to Friday

**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng

**Yêu cầu công việc**:
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Proven experience in IT support or a related role.
- Strong knowledge of computer hardware, software, and networking.
- Excellent problem-solving and communication skills.
- Customer-focused with the ability to provide high-quality customer service.

Additional Skills:

- Familiarity with help desk software.
- Knowledge of remote desktop tools and techniques.
- Ability to work independently and collaboratively in a team.
- Strong organizational and multitasking abilities.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: CNTT - Phần Cứng,IT Support,Phần Cứng Máy Tính/Điện Thoại

Cao Đẳng
1 - 5 năm


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