IT Support Staff

2 days ago

Ho Chi Minh City, Vietnam Công Ty TNHH Kintetsu World Express Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Troubleshoot computer, printer, and network, problems.
- Determine the source of problems (hardware, software, user access, etc.).
- Advise staff on appropriate action.
- Serve as liaison between staff and the department to resolve issues.
- Research and recommend hardware and software development, purchase, and use.
- Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.
- Record, and maintain hardware and software inventories, site and/or server licensing, and user access and security.
- Install, configure, and upgrade desktop hardware and peripherals to include network cards, printers, computer mouse, etc.
- Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with the current system.
- Maintain confidentiality about the information being processed, stored, or accessed by the network.
- Document system problems and resolutions for future reference.
- Train users. Provide orientation training to new department staff members.
- Others as assigned by superiors.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company’s performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Education and experience:

- College or bachelor's degree in computer science, information technology, or computer information systems.
- Associate degree preferred MCSA/MCSE/CCNA Certificate.
- At least 03 years experience working in IT Support and helpdesk.
- Required skills and abilities:

- Intermediate English skills in communicating by speaking, writing, listening, and reading.
- Ability to investigate and analyze.
- Ability to plan, implement, test, and troubleshoot system software.
- Ability to develop systems solutions for operational problems.
- Ability to determine computer problems and coordinate hardware and/or software solutions.
- Ability to write technical instructions in the use of programs or program modifications. Records maintenance skills. Knowledge of computer security procedures and protocols.
- Ability to determine the nature of computer hardware and systems software problems, to communicate technical guidance and information to users.
- Ability to learn and support new hardware, software, and operating systems. Working with users requires interpersonal skills.
- Responsibilities may require evening and weekend work in response to the needs of the systems being supported.
- Working condition & Benefits:

- Working Place: Bluesky Office, 01 Bach Dang, Ward 2, Tan Binh District, HCMC
- Working time: 8:00 - 17:35 Monday - Friday (Close Saturday & Sunday)
- Annual Leave: 12 days/year (after probation time)
- Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
- Annual Salary Increase: once per year
- Performance Assessment: twice per year (fixed in April and October)
- Insurance: 24 hours’ Accident Insurance, Social Insurance, Health Care Insurance
- Others: International working environment with a lot of opportunities for learning and development, training courses, company trip, etc.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: CNTT - Phần Cứng,IT Support,Phần Cứng Máy Tính/Điện Thoại

Trung cấp - Nghề
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