IT Support

3 days ago

Thành phố Hồ Chí Minh, Vietnam Emers Vietnam Co ., Ltd Full time

_**General IT Responsibilities**:_
- Identify IT risks and propose solutions to the direct manager.
- _**Retail Store Support**:_
- Receive updates on new store openings from the Retail department and create timelines for IT system setup (hardware and software).
- _**Office IT Management**:_
- Monitor all IT equipment, network systems, and the server room to ensure stable operation for office staff.
- Manage IT system upgrades to support business expansion.
- Collaborate closely with the headquarters IT department for information exchange and project execution.
- Track and manage IT devices at showrooms and provide IT support for events held there.
- Ensure stable computer operation in retail stores with remote management capabilities.
- Manage equipment upgrades or recalls during store renovations or contract terminations.
- Conduct periodic store visits to monitor IT equipment and provide on-site support and training to staff. Guide proper device operation as needed.
- Manage IT equipment inventory across all locations.
- Develop and document IT support processes.
- Maintain and monitor computer systems and networks.
- Provide daily IT support to office staff and retail stores, addressing technical issues promptly and effectively.
- Collaborate with all departments to assist with their technical requirements, with the headquarters IT department to align IT systems and facilitate information sharing.

**Job Requirement**
- Bachelor's degree in IT or related field, relevant certifications.
- A basic understanding of networking, with a certain level of knowledge of the TCP/IP seven-layer protocol
- Proven experience in IT support, preferably in a multi-mode environment (office and retail experience a plus).
- Strong understanding of computer hardware, software, networking, and operating systems (POS systems, Wifi/LAN, Camera, Domain, e.g.,)
- Specific software or hardware knowledge required (NAS, Odo, ERP, e.g.,)
- Experience with remote management tools.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Good at communicating in English

**Benefit**
- Competitive salary package, performance based
- 13th month salary & year-end bonus by individual ability & company’s performance
- Salary review based on performance.
- Other benefit followed by labor law
- Staff purchase policy with high discount.
- Great network with Headquarter and global team
- Dedicated milestones & recognition with company growth & success

Loại hình công việc: Toàn thời gian

Mục lương: Từ 10.000.000₫ một tháng

Thời hạn xin việc 24/02/2025

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