IT Support

4 months ago

Ho Chi Minh City, Vietnam Công Ty TNHH Structerre Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

THE OPPORTUNITY

An opportunity has arisen for two fluent English-speaking IT professionals to join Structerre’s IT team:

- 2x Graduate /Junior IT Support role
- Workplace: Ho Chi Minh City office
- Time of work: From Monday - to Friday; 2 shifts/ flexible rotate shift
- 1st shift: 5.00 a.m - 12.30 am (Apr-Sep); 4.00a.m - 11. 30a.m (Oct-Mar) _Work from home
- 2nd shift: 7.30 am - 5.00 pm_ Work in HCMC office.

GRADUATE IT SUPPORT ROLE:

- The IT Support Officer provides first-level technical support to staff in relation to IT resources and services.
- As the face of IT, you will perform incident resolution and service request fulfillment for a diverse range of users across the Five Group and its subsidiaries.
- The IT Support Officer role works both autonomously and within a geographically dispersed team to deliver IT service improvements in line with the Five Group’s technology roadmap.
- Most computers are Windows, but we also have many Mac OS X computers and iPads. The environment is constantly changing and requires adaptability and continuous learning.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Learn interesting network and IT technology
- Annual company trip
- Experience working for a great Australian company

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
DUTIES AND RESPONSIBILITIES
- Providing proactive first-level support for Five Group IT services, via prescribed support channels
- Perform basic triage on incoming IT tickets including:

- respond to staff within SLA times,
- gather basic information on tickets,
- prioritize tickets and reassign them to other IT staff when required.
- Follow the IT process in onboarding new starters and offboarding leavers.
- Perform scheduled maintenance tasks.
- Document internal processes.
- Continually strive to improve your IT knowledge & experience.

POSITION REQUIREMENTS
- IT Background
- Fluency in both English and Vietnamese languages.
- Familiar with Windows, MacOS, iOS, Linux
- Good troubleshooting mindset & communication skills.
- A strong customer focus.
- Personal organization skills and ability to meet deadlines.
- Demonstrated adaptability and commitment to growth and learning.

NICE TO HAVE:

- Exposure to Microsoft 365 suite of products
- Exposure to Windows Server, Linux Server
- Exposure to Atlassian products
- Understanding ITIL concepts
- Applications not in English, or with spelling mistakes or poor grammar will be discarded.

SALARY: NEGOTIATE

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,CNTT - Phần Cứng,IT Support

Trung cấp - Nghề
Không yêu cầu

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