IT Support
5 months ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
THE OPPORTUNITY
An opportunity has arisen for two fluent English-speaking IT professionals to join Structerre’s IT team:
- 2x Graduate /Junior IT Support role
- Workplace: Ho Chi Minh City office
- Time of work: From Monday - to Friday; 2 shifts/ flexible rotate shift
- 1st shift: 5.00 a.m - 12.30 am (Apr-Sep); 4.00a.m - 11. 30a.m (Oct-Mar) _Work from home
- 2nd shift: 7.30 am - 5.00 pm_ Work in HCMC office.
GRADUATE IT SUPPORT ROLE:
- The IT Support Officer provides first-level technical support to staff in relation to IT resources and services.
- As the face of IT, you will perform incident resolution and service request fulfillment for a diverse range of users across the Five Group and its subsidiaries.
- The IT Support Officer role works both autonomously and within a geographically dispersed team to deliver IT service improvements in line with the Five Group’s technology roadmap.
- Most computers are Windows, but we also have many Mac OS X computers and iPads. The environment is constantly changing and requires adaptability and continuous learning.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Learn interesting network and IT technology
- Annual company trip
- Experience working for a great Australian company
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
DUTIES AND RESPONSIBILITIES
- Providing proactive first-level support for Five Group IT services, via prescribed support channels
- Perform basic triage on incoming IT tickets including:
- respond to staff within SLA times,
- gather basic information on tickets,
- prioritize tickets and reassign them to other IT staff when required.
- Follow the IT process in onboarding new starters and offboarding leavers.
- Perform scheduled maintenance tasks.
- Document internal processes.
- Continually strive to improve your IT knowledge & experience.
POSITION REQUIREMENTS
- IT Background
- Fluency in both English and Vietnamese languages.
- Familiar with Windows, MacOS, iOS, Linux
- Good troubleshooting mindset & communication skills.
- A strong customer focus.
- Personal organization skills and ability to meet deadlines.
- Demonstrated adaptability and commitment to growth and learning.
NICE TO HAVE:
- Exposure to Microsoft 365 suite of products
- Exposure to Windows Server, Linux Server
- Exposure to Atlassian products
- Understanding ITIL concepts
- Applications not in English, or with spelling mistakes or poor grammar will be discarded.
SALARY: NEGOTIATE
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,CNTT - Phần Cứng,IT Support
Trung cấp - Nghề
Không yêu cầu
-
User Support
5 months ago
Ho Chi Minh City, Vietnam Bouygues Construction IT Vietnam Full time_**Bouygues Construction Information Technologies**_is the IT branch of Bouygues Construction, a global player in the building, civil works, energies and services sectors. Bouygues Construction operates at all points of the value chain of projects: finance, design, construction and facilities management (operation and maintenance). On every continent, our...
-
User Support
5 months ago
Ho Chi Minh City, Vietnam Bouygues Construction IT Vietnam Full time_**Bouygues Construction Information Technologies**_is the IT branch of Bouygues Construction, a global player in the building, civil works, energies and services sectors. Bouygues Construction operates at all points of the value chain of projects: finance, design, construction and facilities management (operation and maintenance). On every continent, our...
-
User Support
5 months ago
Ho Chi Minh City, Vietnam Bouygues Construction IT Vietnam Full time_**Bouygues Construction Information Technologies**_is the IT branch of Bouygues Construction, a global player in the building, civil works, energies and services sectors. Bouygues Construction operates at all points of the value chain of projects: finance, design, construction and facilities management (operation and maintenance). On every continent, our...
-
User Support
5 months ago
Ho Chi Minh City, Vietnam Bouygues Construction IT Vietnam Full time**Bouygues Construction Information Technologies** is the IT branch of Bouygues Construction, a global player in the building, civil works, energies and services sectors. Bouygues Construction operates at all points of the value chain of projects: finance, design, construction and facilities management (operation and maintenance). On every continent, our...
-
User Support
5 months ago
Ho Chi Minh City, Vietnam Bouygues Construction IT Vietnam Full time**Bouygues Construction Information Technologies** is the IT branch of Bouygues Construction, a global player in the building, civil works, energies and services sectors. Bouygues Construction operates at all points of the value chain of projects: finance, design, construction and facilities management (operation and maintenance). On every continent, our...
-
Application Support
5 months ago
Ho Chi Minh City, Vietnam Bouygues Construction IT Vietnam Full timeTickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident - Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team - Ensure the quality of the provided...
-
Application Support
5 months ago
Ho Chi Minh City, Vietnam Bouygues Construction IT Vietnam Full timeTickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident - Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team - Ensure the quality of the provided...
-
Application Support
6 months ago
Ho Chi Minh City, Vietnam Bouygues Construction IT Vietnam Full time**Bouygues Construction IT Vietnam** is a part of **Bouygues Construction IT**, a trusted partner for the business lines which provides competitiveness of the **Bouygues Construction Group** and promotes its digital transformation. - Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and...
-
Application Support
5 months ago
Ho Chi Minh City, Vietnam Bouygues Construction IT Vietnam Full time**Bouygues Construction IT Vietnam** is a part of **Bouygues Construction IT**, a trusted partner for the business lines which provides competitiveness of the **Bouygues Construction Group** and promotes its digital transformation. - Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and...
-
IT Helpdesk
6 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Đầu Tư Giải Pháp IT Full time**Mô tả công việc**: (Mức lương: 7 - 12 triệu VNĐ) - Cài đặt, bảo dưỡng, xử lý sự cố. - Tối ưu hoá hiệu suất làm việc của máy tính - Hỗ trợ cài đặt các phần mềm cần thiết cho công việc. - Khắc phục các sự cố mạng và phần mềm trên máy tính. - Tư vấn lắp đặt hệ thống...
-
IT Support Engineer
2 months ago
Thành phố Hồ Chí Minh, Vietnam Việc Ơi It Client Full time**Giới thiệu**: Việc Ơi It Client là công ty 100% vốn nước ngoài đang hoạt động lĩnh vực IT Phần mềm, Lập Trình tại TPHCM. Hiện tại chúng tôi đang cần tuyển vị trị trí "[Remote] Japanese Ruby on Rails NN_man/year", "[Remote] Senior Rails Developer_Upto 4000$ Gross". với các kỹ năng như Trình Độ...
-
Việc Làm IT Helpdesk
5 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Đầu Tư Giải Pháp IT Full time**Mô tả công việc**: (Mức lương: Từ 6 triệu VNĐ) Nội dung công việc: (Mức lương: 7 - 12 triệu VNĐ) Cài đặt, bảo dưỡng, xử lý sự cố. Tối ưu hoá hiệu suất làm việc của máy tính Hỗ trợ cài đặt các phần mềm cần thiết cho công việc. Khắc phục các sự cố mạng và phần...
-
Senior Business Analyst
5 months ago
Ho Chi Minh City, Vietnam Got It Full timeGot It - 9-11 Nguyễn Văn Thủ, ĐaKao, quận 1., District 1, Ho Chi Minh- At office- Posted 8 days ago- Skills: - Business Analyst- Agile- Product Manager**Top 3 reasons to join us**: - Competitive Salary - Flexible and quality working environment - Employee Stock option **Job description**: **What you need to do** A Business Analyst’s main duties...
-
Senior Business Analyst
5 months ago
Ho Chi Minh City, Vietnam Got It Full timeGot It - 9-11 Nguyễn Văn Thủ, ĐaKao, quận 1., District 1, Ho Chi Minh- At office- Posted 4 hours ago- Skills: - Business Analyst- Agile- Product Manager**Top 3 reasons to join us**: - Competitive Salary - Flexible and quality working environment - Employee Stock option **Job description**: **What you need to do** A Business Analyst’s main duties...
-
Business Analyst
5 months ago
Ho Chi Minh City, Vietnam Got It Full timeGot It *** - 9-11 Nguyễn Văn Thủ, ĐaKao, quận 1., District 1, Ho Chi Minh- At office- Posted 21 hours ago- Skills: - Business Analyst Agile Product Manager **Top 3 reasons to join us**: - Competitive Salary - Flexible and quality working environment - Employee Stock option **Job description**: **What you need to do**: - A Business Analyst’s...
-
DevOps Engineer
6 months ago
Ho Chi Minh City, Vietnam IT-Development Vietnam Full timeIT-Development Vietnam *** - 5.04, DC Tower, 111 D, Lý Chính Thắng, Võ Thị Sáu Ward, District 3, Ho Chi Minh- At office- Posted 6 hours ago- Skills: - DevOps Linux System Admin **Top 3 reasons to join us**: - Competitive salary and bonus - Premium healthcare package for family - Excellent working environnement **Job description**: - We are...
-
Mid/sr PHP Developer
5 months ago
Ho Chi Minh City, Vietnam Got It Full timeGot It - 9-11 Nguyễn Văn Thủ, ĐaKao, quận 1., District 1, Ho Chi Minh- At office- Posted 22 days ago- Skills: - PHP- MVC- Laravel**Top 3 reasons to join us**: - Competitive Salary - Flexible and quality working environment - Employee Stock option **Job description**: - The Senior PHP Developer will work directly with Technical Leader and various...
-
Mid/sr PHP Developer
5 months ago
Ho Chi Minh City, Vietnam Got It Full timeGot It - 9-11 Nguyễn Văn Thủ, ĐaKao, quận 1., District 1, Ho Chi Minh- At office- Posted 16 hours ago- Skills: - PHP- MVC- Laravel**Top 3 reasons to join us**: - Competitive Salary - Flexible and quality working environment - Employee Stock option **Job description**: - The Senior PHP Developer will work directly with Technical Leader and various...
-
DevOps Engineer
5 months ago
Ho Chi Minh City, Vietnam IT-Development Vietnam Full timeIT-Development Vietnam - 5.04, DC Tower, 111 D, Lý Chính Thắng, Võ Thị Sáu Ward, District 3, Ho Chi Minh- At office- Posted 15 hours ago- Skills: - DevOps- Linux- System Admin**Top 3 reasons to join us**: - Competitive salary and bonus - Premium healthcare package for family - Excellent working environnement **Job description**: - Maintain and...
-
System/network Administration Level 2
5 months ago
Ho Chi Minh City, Vietnam Bouygues Construction IT Vietnam Full time**Bouygues Construction Information Technologies** is **the IT branch of Bouygues Construction**, a global player in the building, civil works, energies and services sectors. Bouygues Construction operates at all points of the value chain of projects: finance, design, construction and facilities management (operation and maintenance). On every continent, our...