Application Support

7 months ago

Ho Chi Minh City, Vietnam Bouygues Construction IT Vietnam Full time

**Bouygues Construction IT Vietnam** is a part of **Bouygues Construction IT**, a trusted partner for the business lines which provides competitiveness of the **Bouygues Construction Group** and promotes its digital transformation.
- Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident.
- Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team.
- Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions.
- Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team.

**Job Requirements**
- **Fluent in French and English is mandatory.**:

- Strong background in Finance and Banking.
- Experienced in SAP system (FICO module), Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams,...) or other ERP system is a big advantage.
- Experience of analyzing and documenting user need and requirements.
- Motivation, responsiveness, interpersonal, analytical.
- Sense of service and customer orientation.
- Someone who has a sense for training using digital tools is a plus.
- **General Skills**_
- Rigorous, concerned for the quality.
- Can-do attitude.
- Methodical/ Organized.
- Team and collaborative spirit.
- Good interpersonal skill.

**Why BYCN IT?**:

- **Professional, Open-minded and Creative Environment**:_
- International, friendly, proactive, supportive workplace.
- Great teamwork with Agile mindset.
- Fostering mutual respect and understanding.
- Strong sharing culture to improve individual development.
- **Individual Development**:_
- Extensive training and in-depth knowledge sharing sessions.
- Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization ).
- Individual empowerment.
- **Special Care for Employee**:_
- Work from home 2 days/ week.
- Dell laptop and external monitor for your work.
- 100% salary on probationary period.
- Up to 2-month performance bonus.
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
- Annual health check-up and premium health insurance for employee (and your beloved children after 3-working year).
- Various attractive teambuilding activities and company trip.
- Sport, personal activities sponsor.

**Salary**: 18,000,000₫ - 28,000,000₫ per month

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