Manager Digital Banking

4 weeks ago

Ho Chi Minh City, Vietnam Standard Chartered Full time

**Job***: Retail Banking

**Primary Location***: Asia-Vietnam-Ho Chi Minh

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 19/Mar/2023, 9:32:13 PM

**Unposting Date***: Ongoing

**The Role Responsibilities**

**Job Role**
- Superior project management skills to deliver innovation projects, enhance system capabilities to facilitate digital on-boarding, servicing and sales. Coordinate with country and group Business stakeholders, vendor / partners, Technology teams on related system activities.
- Communication strategy to promote Digital channels, collaborate with country Analytics team to explore the data driven opportunities, customer insights, strategize the target segments, product needs, channel optimisation and execution models.
- Drive Digital Banking agenda, road map to customer journey, client digital adoptions, process simplifications to deliver seamless customer experience, enhanced service levels across channels (Mobile, SMS, Web, I-banking).
- Maintain operations effectiveness, respond to events and issues for quick resolution. Govern digital channel and adhere to regulatory requirements, overall vendor and service provider management.
- Execute new functionality launch, payment capabilities, leverage on emerging technologies and market trends to deliver digital transactional and servicing needs.
- Development of DOIs / local operations manuals. Ensure compliance, group / country policies requirements across all Digital channels.

**Strategy**
- Drive Digital Banking agenda and client adoption.

**Business**
- Execute new functionality launch, payment capabilities, leverage on emerging technologies and market trends to deliver digital transactional and servicing needs.

**Processes**
- Maintain operations effectiveness, respond to events and issues for quick resolution. Govern digital channel and adhere to regulatory requirements, overall vendor and service provider management.

**Governance**
- Development of DOIs / local operations manuals. Ensure compliance, group / country policies requirements across all Digital channels.

**Regulatory and Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

**Key Stakeholders**
- Group Digital Banking
- Retail Analytics
- Product and Segments.
- Legal and Compliance
- Business and Operational Risk
- Country / Group Technology team
- Digital banking operations, channel management or similar experiences in banking / financial industries.
- Project management skills and ability to collaborate with stakeholders to achieve business goal.
- Knowledge of banking products and technology including core banking and interface systems.
- Good understanding of Client Relationships, Retail Banking Operations and Risk frameworks.
- Knowledge of Digital platforms across Mobile, SMS, web and I-banking as required
- Good communication skills.

**Role Specific Technical Competencies**
- Banking Products Knowledge
- Project Management
- Digital technology

**About Standard Chartered**

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to _drive commerce and prosperity through our unique diversity_, together with our brand promise, to be _here for good_ are achieved by how we each live our _valued behaviours_. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Be better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long t

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