Head of Digital Banking
2 weeks ago
1.
Financial:
- Develop digital strategy for the Digital Banking channels and products.
- Maintain an understanding of external competitive digital developments and their impact on our business and innovation strategy;
- Build alliances and partnerships to generate revenue streams through monetization of digital assets
- Build alliances for increasing digital footprint (with ecommerce players etc.)
- Lead selfservice eKYC based digital acquisition (Savings, Fixed deposits) & lending for the Bank.
2.
Internal business:
- Generate an ideas funnel towards achieving results in line with the overall strategy, architect the digital roadmap for the digitization of the Retail Bank customer journeys for service and product delivery
- Work with key internal support and control stakeholders (Branch, Channels, Digital Innovation and customer experience, Retail product managers, Technology and Ops teams, Risk, Compliance and Legal) to ideate, build and manage smooth processes related to digital businesses.
- Control and periodically check operational risks and workflow in conjunction with Operations
- Drive the system towards service quality standards in an efficient operation where risks are well controlled (through product process reengineering).
3.
Customer:
- Manage Digital Channels (Mobile Banking, Internet Banking for retail customers) for Customer journeys, competition bench marking, customer adoption and usage.
- Design and transform processes that will give the customer an end toend.
Benefits:
At least 8 years of experience in senior and management positions Strong understanding/focus on digital technologies and platform ecosystems Strong experience in consumer facing product management and design thinking Financial industry experience preferred but open if relevant to digital banking goals Strong ability to organize and plan strategically Excellent communication and analytical skills Strong problem solving and critical thinking skills Strong coaching and mentoring skills
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