Officer, Client Service

3 weeks ago


Ho Chi Minh City, Vietnam ANZ Banking Group Full time

Contribute to team development by focusing on individual and team goals.

Provide timely, courteous, and professional customer service

Reports to Client Service Manager

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things
- whether they’re buying a home, building a business, or saving for things big or small.

The Officer, Client Service is critical to making this happen and will be responsible for
- Servicing of clients within Cash Management and Trade service covering both complex and simple product fulfilment to support sales origination activity in addition to activities relating to the day-to-day management of customer enquiries. This role provides the entry point and first experience for new customers and is critical to delivery of new revenue and meeting customer expectations.

Daily running and management of the Calls and Customers to ensure customer’s call are constantly well managed to resolve customer’s problem in a timely manner within the SLA, meeting customer’s expectations and achieving customer’s delight. This role is accountable for Customer Service excellent performance in terms on delivering excellent customer satisfaction, high call quality, high productivity consistently, religiously logging in customer verbatim and record into the systems and cross-selling activities as required for the business.

Carrying out activities related to Retail customers and accounts amid the exit of Retail Business in 2017 but several Retail accounts are still maintained with the bank, including handling enquiries from Retail customers and local authorities on their historical transactions/activities.

**Role Location**: Ho Chi Minh - Vietnam

**Role Type**: Fixed-Term (8 months) / Full time

What will you bring?

To grow and be successful in the role, you will ideally bring the following:
Sounds understanding of fundamental working capital solutions products and service.

Fundamental knowledge of all trade products and all aspects of international trade operations. Should have knowledge of ICC Publications Numbered 458 [E], 600 [UCP], 522 [URC], 525 [URR] and 590 [ISP98]

Aware of other bank products and how they will interact with the customer. Working with the bank’s sales team to assist them in developing the most effective solution for their prospective customers

Experience of getting things done within a large organisation, sticking to timelines, having a focus on getting the solution delivered to the client quickly and efficiently, being willing to go the extra mile to make sure things get done

Sound knowledge of all Institutional Banking products and services

Well-developed time management and work prioritisation skills

ability to communicate with all levels of management and staff, demonstrate good PC skills and ability to grasp technical concepts

Ability to work effectively in a team environment and perform the role effectively under pressure to meet the agreed deadlines.

Legal requirements and procedures for implementing documentation to ensure that the bank is not exposed to any litigation

Sound telecommunication and sales skills

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing, and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Job Posting End Date

03/01/2023, 11.59pm, (Melbourne Australia)



  • Ho Chi Minh City, Vietnam ANZ Banking Group Full time

    **Req ID**: 39736 **Department**: Insto Ops Client Services **Division**: Institutional **Location**: Ho Chi Minh City About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home,...


  • Ho Chi Minh City, Vietnam Citi Full time

    The Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support. **Responsibilities**: -...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Citi Full time

    The Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi's policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.Responsibilities: Assist...

  • Client Service

    3 weeks ago


    Ho Chi Minh City, Vietnam Shinhan Bank Full time

    Work Location Ho Chi Minh (District 1) Job Level Experienced (Non - Manager) Job Type Permanent Qualification Bachelor Experiences 2 - 3 Years Salary Negotiable Industry Accounting / Auditing / Tax, Banking, Finance / Investment **Job Benefit**: - Insurance - Travel opportunities - Health checkup - Training & Development - Salary review **Overview:...


  • Ho Chi Minh City, Vietnam Compass Offices Full time

    26 APRIL 2024 HO CHI MINH CITY OPERATIONS Our Client Services team is the cornerstone of Compass Offices as they are dedicated to the delivery of exceptional customer service to our tenants and guests. Based on the front desk of one of our modern and stylish centres you will represent Compass and work in great team environment. Our centres operate during...

  • Client Service

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Shinhan Bank Full time

    Work Location Ho Chi Minh (District 1)Job Level Experienced (Non - Manager)Job Type PermanentQualification BachelorExperiences - 3 YearsSalary NegotiableIndustry Accounting / Auditing / Tax, Banking, Finance / InvestmentJob Benefit: Insurance Travel opportunities Health checkup Training & Development Salary review**Overview: This personnel is responsible for...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Affina Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Coordinated with the Business Development team to develop relationships with corporate clients, providing advice and designing healthcare proposals to meet their expectations. - Prepared for presentation and verify all contractual documents prior to binding the contract with clients. -...

  • Client Service

    1 week ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Monroe Consulting Group Full time

    Client Service (Fund):- Sector: Monroe Banking & Finance- Contact: Rhett- Client: Monroe Consulting Group- Location: Ho Chi Minh City- Salary: Negotiable- Expiry Date: 06 April 2023- Job Ref: BBBH410446_ International award-winning executive recruitment expert Monroe Consulting Group is recruiting on behalf of an international bank company.Responsibilities:-...


  • Ho Chi Minh City, Vietnam Louis Vuitton Full time

    POSTE - Operational Excellence - Build sound knowledge of clients during interactions via the various channels on the platform, to ensure a personalized interaction and ultimately establish a credible rapport. - Achieve our day-to-day operational requirements within the established objectives and standards - Actively supports all new product launches,...


  • Ho Chi Minh City, Vietnam louis vuitton Full time

    About The Job - Operational Excellence Build sound knowledge of clients during interactions via the various channels on the platform, to ensure a personalized interaction and ultimately establish a credible rapport. Achieve our day - to - day operational requirements within the established objectives and standards Actively supports all new product launches,...


  • Ho Chi Minh City, Vietnam Sharesource Full time

    Join a team where passion meets purpose. Experience our global culture for yourself and enjoy an amazing journey ahead of you. **About the role**: We are in search of a reliable and highly self-motivated professional to directly our partner who is a growing Accounting firm in AU. You will work closely with the Financial Planning team and their...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Affina Việt Nam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Coordinated with the Business Development team to develop relationships with corporate clients, providing advice and designing healthcare proposals to meet their expectations. Prepared for presentation and verify all contractual documents prior to binding the contract with clients. Acknowledgement of both...


  • Ho Chi Minh City, Vietnam Sony Music Careers - Asia & Middle East Full time

    The Client & Video Services Manager will act as a relationship and project manager to our most important artists and distributed music and video clients in Vietnam. **What you'll do**: - Manage relationships with independent labels, managers, and artists. - Manage release processing logistics within The Orchard's distribution system for digital music and...

  • Implementation Advisor

    2 months ago


    Ho Chi Minh City, Vietnam UOB Vietnam Full time

    **About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam The Orchard Full time

    The Client & Video Services Manager will act as a relationship and project manager to our most important artists and distributed music and video clients in Vietnam.What you'll do: Manage relationships with independent labels, managers, and artists. Manage release processing logistics within The Orchard's distribution system for digital music and video...


  • Ho Chi Minh City, Vietnam Standard Chartered Full time

    **Job***: Retail Banking **Primary Location***: Asia-Vietnam-Ho Chi Minh **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 08/Jun/2023, 9:34:42 PM **Unposting Date***: Ongoing **The Role Responsibilities** **Job Role** - Support Branch Ops team (Chief Teller, Teller, other Client Service Executives) in generic. - Generate new...


  • Ho Chi Minh City, Vietnam Standard Chartered Full time

    **Job***: Retail Banking **Primary Location***: Asia-Vietnam-Ho Chi Minh **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 05/May/2023, 5:07:28 AM **Unposting Date***: Ongoing **Roles and Responsibility** - Support Branch Ops team (Chief Teller, Teller, other Client Service Executives) in generic - Generate new sales/...


  • Ho Chi Minh City, Vietnam Standard Chartered Full time

    **Job***: Retail Banking **Primary Location***: Asia-Vietnam-Ho Chi Minh **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 09/May/2023, 9:54:35 PM **Unposting Date***: Ongoing **Roles and Responsibility** - Support Branch Ops team (Chief Teller, Teller, other Client Service Executives) in generic - Generate new sales/...


  • Ho Chi Minh City, Vietnam Compass Offices Full time

    Adventure, discovery, work hard play hard, a unique work-life balance, no weekend shifts and no night shifts; this is but a part of what you can experience as a valued employee of Compass Offices. Bring your passion for working in a team and helping people! Compass Offices currently offers over 5,000 workstations in Hong Kong and many more in Australia,...


  • Ho Chi Minh City, Vietnam Mastercard, Inc. Full time

    Consultant, Advisors Client Services, Strategy & Transformation **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial...