Client Advisor, Client Services

3 weeks ago


Ho Chi Minh City, Vietnam louis vuitton Full time

About The Job
- Operational Excellence

Build sound knowledge of clients during interactions via the various channels on the platform, to ensure a personalized interaction and ultimately establish a credible rapport.
Achieve our day
- to
- day operational requirements within the established objectives and standards
Actively supports all new product launches, marketing campaigns and any other initiatives that drive
Adopt the required strategy to deliver expected targets are met in terms of sales and client experience; by:
Discovering our clients to understand their needs and lifestyle
Recommending relevant products to each client
Cross
- selling and upselling
Outreach to clients; daring to propose silhouttes using tools such as wardrobing
Use tools and resources to identify and anticipate client needs, in a commitment to deliver a one
- point contact resolution.
Address general and product
- specific inquiries from our clients and provide clear and concise information as needed.
Handle and resolve client’s queries, requests, and feedback (including complaints) promptly and professionally; using the expected service language. Escalate to Team Manager as required.
Well
- versed on the operational guidelines and processes
Track all clienteling activities using the ICON app to communicate with clients, build relationship, and convert.
All complaints, including those resolved during the call, must be shared with both Team Manager and Client Experience Manager; to provide an opportunity for the Client Services team to learn and consistently improve.

Our clients will engage via an omni channel platform where the CA is expected to deliver exceptional client experience whilst developing a trusted and connected relationship with them. The CA will be expected to be resourceful and develop relevant solutions to clients by utilizing relevant resources to fulfill their queries and purchases.
Service Excellence
Additional information
Profile
As a Client Advisor (CA), you will anticipate and manage the enquiries from our clients and through appropriate clienteling, meet their needs through relevant product recommendations and upselling.

Actively seek for the latest and most updated information relative to luxury lifestyle trends and other luxury brands’ product and services, to be able to support and understand the needs of our clients and their expectations.
As a brand ambassador, represent the brand in a professional manner that builds on client
Ensure that collectively as a team we achieve our Post
- Call survey targets; or any other quality metrics consistently.
Strives to leave the client with a positive client experience after every contact
Have a sound understanding of our products and services to better fulfill clients s

Other Duties

Undertake project work and other reasonable duties as requested by the
Back of House Duties; such as, product receiving, checking of product condition, order processing, packing, shipping and etc

Cập nhật gần đây lúc:

- 2024-03-19 19:00:30



  • Ho Chi Minh City, Vietnam Louis Vuitton Full time

    POSTE - Operational Excellence - Build sound knowledge of clients during interactions via the various channels on the platform, to ensure a personalized interaction and ultimately establish a credible rapport. - Achieve our day-to-day operational requirements within the established objectives and standards - Actively supports all new product launches,...


  • Ho Chi Minh City, Vietnam Mastercard, Inc. Full time

    Consultant, Advisors Client Services, Strategy & Transformation **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial...

  • Client Advisor

    3 weeks ago


    Ho Chi Minh City, Vietnam Adecco Full time

    **Job summary**: A worldwide-known luxury brand is looking for Client Advisor to join them **Responsibilities**: The Client Advisor is responsible for providing customers with exceptional service by meeting their individual needs and expectations, as well as serving as an “Ambassador” by promoting the philosophy and values of the brand. Passion for the...

  • Client Advisor

    2 months ago


    Ho Chi Minh City, Vietnam Adecco Full time

    **Job summary**: Our Client a top luxury fashion brand is looking for a Client Advisor to join them **Responsibilities**: - Act as a Brand ambassador. - Ensure an exceptional and personalized Client Experience by service with a “Client Centric” approach. - Master and respect Brands’ E-commerce and Retail Excellence standards and policies. - Master...


  • Ho Chi Minh City, Vietnam Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Client Advisor

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Adecco Full time

    Job summary:A worldwide-known luxury brand is looking for Client Advisor to join themResponsibilities:The Client Advisor is responsible for providing customers with exceptional service by meeting their individual needs and expectations, as well as serving as an "Ambassador" by promoting the philosophy and values of the brand. Passion for the brand is...

  • Client Advisor

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Adecco Full time

    Job summary:Our Client a top luxury fashion brand is looking for a Client Advisor to join themResponsibilities: Act as a Brand ambassador. Ensure an exceptional and personalized Client Experience by service with a "Client Centric" approach. Master and respect Brands' Ecommerce and Retail Excellence standards and policies. Master and respect Brands' tone of...

  • Client Advisor

    1 month ago


    Ho Chi Minh City, Vietnam Louis Vuitton Full time

    POSTE As a Client Advisor (Operations), you will secure back of house efficiency, in line with the standards of the Brand. You will ensure smooth operations, to enable the store team to maximize the time spent with Clients and deliver the Louis Vuitton Promise. **Duties & Responsibilities** Stock Management - Maintain the stock inventory in a perfect...


  • Ho Chi Minh City, Vietnam Mastercard Full time

    **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential....


  • Ho Chi Minh City, Vietnam Mastercard, Inc. Full time

    Managing Consultant, Advisors Client Services **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Mastercard Full time

    Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Mastercard, Inc. Full time

    Managing Consultant, Advisors Client ServicesOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and...


  • Ho Chi Minh City, Vietnam Mastercard Full time

    **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential....


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Mastercard Full time

    Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • Ho Chi Minh City, Vietnam Mastercard, Inc. Full time

    Senior Managing Consultant, Advisors Client Services, Strategy & Transformation **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals,...

  • Gucci Client Advisor

    4 weeks ago


    Ho Chi Minh City, Vietnam Groupe Kering Full time

    Summary Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world's most desirable fashion houses, Eclectic, contemporary, romantic - Gucci products...


  • Ho Chi Minh City, Vietnam Mastercard, Inc. Full time

    Senior Managing Consultant, Advisors Client Services, Marketing **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial...

  • Gucci Client Advisor

    2 weeks ago


    Ho Chi Minh City, Vietnam Groupe Kering Full time

    Summary Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Retail Selling: Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Mastercard, Inc. Full time

    Senior Managing Consultant, Advisors Client Services, MarketingOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions,...


  • Ho Chi Minh City, Vietnam Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...