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Gucci Client Advisor

3 months ago

Ho Chi Minh City, Vietnam Groupe Kering Full time

Summary

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

**Job Description**:
Role Mission

The Client Advisor is a Gucci Ambassador and is an integral role in nurturing brand loyalty. The key responsibilities include the delivery of excellent service to our clients and the achievement of the monthly sales objectives.

Key Accountabilities

Sales and Client Service
- Maintain and grow the clientele base by active engagement and excellent client service by active client engagement and regular communication
- Play an active role as Brand Ambassador by inculcating the brand vision to instill consumer brand loyalty
- Proactive achievement of monthly sales objectives
- Follow-up on client enquiries and requests, including after sales services, proactively and independently
- Offer exceptional service standards, suggestions and alternatives, as well as anticipating future needs.
- Take a proactive learning approach in understanding best sellers, new arrivals, product knowledge and all category information.
- Exercise team work and collaboration to ensure that client needs are placed at top priority

Visual Merchandising Management
- Collaboration with the Visual Merchandising team to maintain and upkeep VM to be aligned with the WW visual guidelines

Operations
- Adhere to all in-store SOPs
- Assist with cashiering and daily closing settlement
- Stocks receiving and packing in the respective categories assigned
- All other related duties as assigned by the Store Manager

Inventory Control
- Conduct category scans for inventory purposes
- Assist with stock maintenance and cycle counts
- Replenish of display merchandise as required

Key Requirements
- Min. 2-3 years of experience in a similar capacity from the retail or service industry preferably with a proven track record in luxury fashion.
- Well-groomed with a pleasant disposition.
- Customer service oriented and driven in sales
- Inquisitive mindset with the ability to engage
- Independent individual with strong decision making skills
- Passionate in growing a career within the luxury fashion industry.

Job Type

Regular

Start Date

2024-07-15

Schedule

Full time

Organization

Gucci Vietnam Co. Ltd.