![Adecco](https://media.trabajo.org/img/noimg.jpg)
Client Advisor
2 months ago
**Job summary**:
Our Client a top luxury fashion brand is looking for a Client Advisor to join them
**Responsibilities**:
- Act as a Brand ambassador.
- Ensure an exceptional and personalized Client Experience by service with a “Client Centric” approach.
- Master and respect Brands’ E-commerce and Retail Excellence standards and policies.
- Master and respect Brands’ tone of voice in all communications with the Clients.
- Master Brands’ products and DNA.
- Ensure a unique and customized client experience.
- Follow-up and liaise with other departments to meet Client requests.
- Gather Client feedbacks and requests to support a continuous improvement of the Client experience and enrich the Group’s strategy.
- Understand individual and team KPIs.
**Experience requirements**:
- Sensibility to the Luxury world, enthusiasm for the Brands and products
- Good General Knowledge
- Resistance to stress
- Commercial mindset
- Team spirit, dynamic, flexible, autonomy, positive and smiling attitude, professionalism
- A strong customer service and problem solving orientation, Patience, Diplomacy and Listening skills
- Persuasiveness, with the ability to soothe unhappy customers and to persuade them to retain services or make further purchases
- Fluent in English
**Education requirements**:
**Contact Person**:
My Le
Adecco
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