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Senior Client Service Executive

3 months ago

Ho Chi Minh City, Vietnam Compass Offices Full time

26 APRIL 2024

HO CHI MINH CITY

OPERATIONS

Our Client Services team is the cornerstone of Compass Offices as they are dedicated to the delivery of exceptional customer service to our tenants and guests. Based on the front desk of one of our modern and stylish centres you will represent Compass and work in great team environment. Our centres operate during business hours so these unique positions do not require the shift work normally associated with many roles of this nature. You will also receive industry leading training to ensure that you have all of the skills you need to develop your career with us.

**Responsibilities**:
Work with other team members in running the centre, ensuring efficient service delivery and outstanding levels of client satisfaction
Varied work, from answering client calls, managing meeting room bookings, greeting clients and visitors as well as centre facilities, equipment and office allocations etc
Assisting with billing and booking system operations, ensuring accuracy and efficient service delivery
Maintain a high level of alertness and professionalism by anticipating and responding to guests and clients’ potential needs, requests or queries
Assist on Project Coordination
Assist on Procurement process
Assist on Collection
Assist on Revenue Generation
Assist liaison with building management
Lead the Front Office work independently
Able to coach and overseeing CSEs’ works
**Requirements**:
Prior experience in customer service and administration is a plus
Knowledge of basic bookkeeping concept
Customer oriented mindset with excellent interpersonal skill
Strong communication skills (both written and verbal)
Open minded, willing to learn, good team player and with “Can-Do attitude”
Resourceful, proactive, well organized and able to multi-task
Good command both written and spoken communication in English and local language.