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Guest Relations Officer

4 weeks ago

Hanoi, Vietnam Pan Pacific Hanoi Full time

**Hạn nộp**: 30/06/2023

**Mức lương**: Thỏa thuận
Nộp hồ sơ ứng tuyển
Thông tin cơ bản
Số lượng
3
Nơi làm việc
Quận Ba Đình - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Kinh doanh & tiếp thị
Vị trí
Nhân viên
Cập nhật
02/06/2023 09:51
Mô tả công việc

**Position summary statement**:
Guest Relations Officer is at the forefront of customer service. He or she is one of the first hotel workers to greet guests as they arrive. The Guest Relations Officer provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering.

**Primary Responsibilities**:

- Play the role of a host by welcoming the guests.
- Make oneself available at the lobby at all times during working hours to offer assistance, service and information to guests
- Be especially attentive to repeat guest and other VIP guests
- Attend to all guest complaints, especially VIP and Club guest and ensure that they are resolved to the guests’ satisfaction. Log down all complaints and problems and refer to superior if you are unable to resolve it t guests’ satisfaction.
- Work closely with Housekeeping and ensure that all VIP/Club room is carefully checked
- Assign rooms for incoming VIP/Club guests according to room rates and guests’ requests
- Prepare and check showroom as request
- Inspect all VIP rooms and ensure all amenities and preparation are in order prior arrival.
- Check-in/check-out guests adhere to hotel procedure.
- Ensure the set-up at the Lounge is ready for daily breakfast/afternoon tea/evening cocktails
- Ensure that all public areas are kept neat, tidy and clean at all times.
- Familiarize with all room types, packages, room rates, operating hours, types of F&B outlets, etc that would be required for the performance of the daily job functions.
- Familiarize with hotel’s emergency procedures and policies in order to play an active role in the event of an emergency.
- Works closely with other departments in the hotel to achieve and maintain the highest standards of service to our guests
- Comply with other request from hierarchical supervisor(s) in a timely manner, and other duties in the hotel as and when required by business levels.

Quyền lợi được hưởng
- Professional working environment with attractive remuneration and insurance package
- Up to 3.5 months year-end bonus o Meals, uniform and laundry is provided by hotel
- Social insurance contribution as per Vietnam Labor Law & 24/7 Workmen - accidental insurance coverage
- Opportunity to join international training and development programs
- Chance to work with a great team of people and career growth in the international luxury hotel brand
- Special food and beverage discount at hotel
- Hotel discounts worldwide at PPHG hotel brands and Global Alliance hotels for associates and their family members
- Annual health check-up, summer vacation and many outing activities.

Yêu cầu công việc
At least 1 year experience in similar position in a 4 to 5 star hotel.

Outgoing, enthusiastic and friendly

Yêu cầu hồ sơ

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