Korean Speaking Guest Relations Officer

4 weeks ago


Hanoi, Vietnam InterContinental Hanoi Westlake Full time

**Hạn nộp**: 30/04/2023

**Mức lương**: Thỏa thuận
Nộp hồ sơ ứng tuyển
Thông tin cơ bản
Số lượng
1
Nơi làm việc
Quận Tây Hồ - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Hàng không/ Sân bay
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
14/04/2023 02:08
Mô tả công việc
- Plan and co-ordinate the provision of friendly, efficient services to Korean guests and other guests when needed
- Schedule activities for Korean guests and other guests when needed
- Plan and co-ordinate all promotional activities targeting clients
- Trace relevant statistics about clientele
- Co-ordinate and supervise all activities for Korean guests and other guests when needed
- Assist with check-ins/check-outs of Korean guests and other guests when needed
- Greet Korean guests and other guests when needed upon arrival
- Room Korean guests and other guests when needed
- Cover guest relations desk
- Assist Korean guests and other guests when needed with airline bookings and reconfirmation’s
- Assist all departments in being receptive to the needs of guests
- Attend recreation activities when necessary
- Plan and conduct group and function rundown meetings
- Assist in any other duties when required by the Guest Relations Manager
- Assist with translations (information; guest directory; menus etc) as required
- Provide feedback from Guests to Front Office Manager for action

Quyền lợi được hưởng
- Uniform
- Duty Meals
- Full Insurance policy per current labor law.
- Accident Insurance 24/7
- Monthly service Charge
- Annual Health Check
- Participating job training, skill training by international hotel standards.
- Hotel's Activity
- Other benefits per Vietnam labor law.

Yêu cầu công việc

**Required Skills**:

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Able to read and write English
- Able to read, write and speak Korean
- Proficient in the use of Microsoft Office and Front Office System

**Qualifications**:

- Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

**Experience**:

- 1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.

Yêu cầu hồ sơ
- 4*6 photo
- A photo of ID Card.
- A photo of Registration Book
- A photo of certificate (if any)



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