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Guest Relation Manager

4 weeks ago

Hanoi, Vietnam AVANA RETREAT Full time

**Hạn nộp**: 31/03/2023

**Mức lương**: Thỏa thuận
Nộp hồ sơ ứng tuyển
Thông tin cơ bản
Số lượng
1
Nơi làm việc
Huyện Mai Châu - Hòa Bình
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
Ngành nghề
Quản lý, điều hành
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
15/02/2023 10:05
Mô tả công việc

Main Responsibilities
- Monitors front office personnel to ensure guests receiving prompt, cordial attention and personal recognition.
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Coordinate luggage collection and storage
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests, like buggy request, in-room dining, spa booking, yoga and meditation booking
- Actively listen to and resolve complaints
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, tours and activities.
- Promote all hotel amenities, conveniences and programs offered
- Manage guest relations with other departments to ensure we comply with all standards and operating procedures
- Examine daily duties, assign tasks and check on progress
- Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
- Establish friendly relationships with regular hotel clients
- Providing reports to managers on the guest’s feedback and hotel facilities and activities.
- Assumes overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair, and well maintained.
- Inspects frequently for cleanliness and orderliness, all the outlets, on a random basis, VIP rooms prior to arrival
- Schedules and regularly conducts routine inspections of areas.
- Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of departmental employees

Quyền lợi được hưởng
- Competitive salary
- Professional working environment
- Health care insurance
- Yearly salary review

Yêu cầu công việc
- Open only for foreigners.
- Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
- Understanding of all hotel management best practices and relevant laws
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills along with the ability to motivate staff.
- Ability to work flexible hours (weekend, public holidays, overtime )
- Strong sense of responsibility and a professional presentation
- BSc degree in Hospitality Management, Tourism, Business Administration or relevant field

Yêu cầu hồ sơ

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