Key Account Supervisor

1 week ago

Ho Chi Minh City, Vietnam Avery Dennison Full time

Company Description

About Avery Dennison

**Job Description**:
**Job overview**:
Collaborate with Sales to build strong partnership with Chinese/Taiwanese customers, in terms of understanding what customers need, directly with multi supporting department to meet customers expectations.

**Benefits include**:

- Industrial training on job are provided
- Professional MNC working environment and strong Leadership Team
- Monthly Allowances & Quarterly Bonus Breakfast allowance: 300,000 VND/ month
- Lunch are provided by the company.
- Premium PVI Healthcare insurance package
- Location: Our factory based in Long Hau IZ, Nha Be Area.
- We will provide you with shuttle bus pick up on daily basis
- Working time: Mon - Fri, 8.00am - 4.15pm only

**Key responsibilities**:

- 1. Support Sales in achieving revenue targets_

Responsible for increasing revenue by achieving sales objectives in existing key accounts. Uncover and assess customer needs and develop and execute Key Sales Objectives. Responsible for securing and maintaining business, continually reviewing customer’s service requirements, and coordinating with the internal team. Collect complete specification requirements from customers (including sales reps) and pass efficiently to manufacturing units /- design and constantly improve forms and electronic communication tools. Coordinate timely and consistent availability of samples/proofs/formats/data integrity tests/ink drawdowns for manufacturing units. Coordinate with purchasing to develop availability of key materials.
- 2. Handle customer requirement_

Contact and handle directly oversea and local Merchandisers for their service, inquiries in relation to their business with AD. Investigate and help resolve customer concerns promptly. Identify any customer concerns, investigate and resolve customer complaints / problems, and respond to customer inquiries.
- 3. Coordinate with others department_

Collaborate with Sales, CS, Planning team according to customer expectations Collaborate with Korean/Chinese team for order migration preparation and local support. Work with CS Sups/CSM to define and lead service improvement projects and execute the improvement plan.
- 4. Provide excellent service to customer:_

Responsible for providing excellent service to customers, including regular service review calls to key customers, customer special requirements follow up. Material and FG stock planning coordination for key customers. Standard quotation and discount price set up with GSPD.

**Qualifications**:
**Requirements**:

- Bachelor’s degree preferred.
- 3 - 5 years of related experience in Sales, Customer service, Business Development, or equivalent. Preferable background from Apparel/ Footwear/ Trim/ Accessories/ Fashion industries
- Excellent communication and writing skills both in Chinese and English is a Must
- Excellent analytical, research, and report-writing skills.
- Marketing Brand/Product Management knowledge.
- Excellent multi-tasking skills.
- Creativity skills - including creative and art direction.
- Strong presentation skills and persuasiveness.
- Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function-specific software.

Additional Information

We welcome Expats for this position.

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