Ofr Documentation Specialist

5 months ago


Hanoi, Vietnam DHL Full time

**Main tasks & key responsibilities**:

- Creates and confirms transport order to ensure pickup of the shipment at origin
- Performs booking and booking optimization according to internal guidelines as defined by Product
- Prepares, controls and distributes all required Import/ Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
- Checks responses from counterparts and finalizes validation of required documents
- Follows-up shipment status in the Import/ Export area, identifies incidents and ensures resolution of incidents
- Supports Customer Service in the incident and exception management resolution
- Maintains excellent relationships with suppliers
- Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
- Performs IT systems related tasks to provide up to date information on shipment
- Interacts with Customer Service, Product, and Global Service Centers, if required

**Qualifications**:

- Extensive knowledge of Ocean Freight Operations
- Bachelor degree in International Business/ SCM/ Import - Export
- At least 2-3 year experience in Ocean Freight Operations
- Good English communication/ writing skills
- Good administrative skills
- Results driven and attention to details
- Proficient in Microsoft Office



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