Application Specialist Scientific Instrumentation

3 weeks ago


Hanoi, Vietnam DKSH Full time

**Location**:Ha Noi, VN, VN**Job Function**:Sales**Requisition Number**:147886**Description**:
**Job Summary**
The Application Specialist is in charge of IVF (In Vitro Fertilisation) products.

**General Responsibilities**
- Support installation and train customers to use relevant medical instruments.
- Troubleshoots product issues at customer sites and identifies any product usability issues.
- Support Sales by demonstrating our products to potential customers.
- Implement and manage customer-specific account strategies to drive utilization
- Monitor and assist customers to ensure the quality of internal and external QC.
- Translate operating guide documentation as well as customer information bulletin.
- Collaborate with engineers to solve problems related to the instruments assigned.
- Support sales team at conferences and exhibitions.
- Develop and maintain good relationships with customers, ensuring customer satisfaction with the services provided.
- Weekly and monthly reports to the direct manager.

**Functional Skills and Knowledge**
- Experience working in an IVF (In vitro fertilization) lab or embryology is advantageous.
- Good interpersonal and communication skills in English. Ability to read technical documents in English (required).
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Ability to work independently and in team collaboration, willing to travel.

**Education**

**Why It’s Great to Work at DKSH**
- Enrich people’s lives: help provide reliable access to high-quality products and services, create sustainable value for stakeholders, generate jobs, and give back to society
- Be part of something big: join over 33,000 employees working in 36 markets
- Build solid foundations: stable 150-year-old company founded by Swiss entrepreneurs in Asia
- Be entrepreneurial: innovate, identify business opportunities, drive growth
- Learn and develop: on-the-job learning and in-house academy
- Develop your career: internal mobility and job rotation opportunities
- Work hybrid: remote working and agile team options


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