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Ocean Freight Documentation Specialist
3 weeks ago
**1. Overall Job Purposes**:
- Processes, handles and distributes all required documents in the shipping area
- Performs booking and booking optimization according to internal guidelines as defined by Product
- Performs pickup arrangement
- Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements
- Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures
- Interacts with Customer Service, Product, and Global Service Centers, if required
**2. Main Tasks & Key Responsibilities**:
- Creates and confirms transport order to ensure pickup of the shipment at origin
- Performs booking and booking optimization according to internal guidelines as defined by Product
- Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
- Checks responses from counterparts and finalizes validation of required documents
- Follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents
- Supports Customer Service in the incident and exception management resolution
- Maintains excellent relationships with suppliers
- Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
- Performs IT systems related tasks to provide up to date information on shipment
- Interacts with Customer Service, Product, and Global Service Centers, if required
**3. Qualifications**:
- Extensive knowledge of OFR Operations
- Good administrative skills
- Results driven and attention to details
- English Communication
- Customer services skill
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