Technical Intern, IT Helpdesk Coordinator

4 weeks ago


Ho Chi Minh City, Vietnam Ampere Computing Full time

**The Role**

**What the Team wants you to know**

Being a Technical Intern, IT Helpdesk Coordinator at Ampere® is interesting, challenging, and will expand your professional breadth. You will have the opportunity to work in Cloud environments and Global Infrastructure systems and you will learn how to configure and administer highly complex SaaS environments to allow for infinite growth. The experience at Ampere® that you will possess will be valuable for your career path.

**What you will do**
- Provide excellent customer service for on-site and remote users.
- Be part of an empowered culture where you are a key contributor to the success of the company.
- Assist in user account management including password resets and access permissions.
- Collaborate with other IT teams to escalate complicated issues if necessary.
- Create and maintain documentation for Helpdesk Support staff to improve issue resolution.
- You will troubleshoot issues on various Operating systems. Windows, MacOS, Linux.
- Assist with managing various tools such as Microsoft (Office 365, Azure, Intune, Windows 10, Office), Apple (Mac OS), Antivirus/Malware, Encryption.
- Provide on-site support for conference meetings utilizing MS Teams and Zoom Rooms.
- Assist in maintaining an inventory of IT equipment.

**What You’ll Bring**
- Exposure to the Helpdesk Ticketing System (Freshservice, ServiceNow, Jira Service Management ) is preferred.
- Have good working knowledge of Windows/OS X/Linux operating systems.
- Excellent organizational and interpersonal skills along with good verbal and written skills.
- Strong customer service skills.
- Able to quickly adapt to fast changing priorities and deadlines. Able to work with minimum supervision.

**Education**

**Our Company**

**Our Story**

Like the scientist behind its name, Ampere employees are innovators. We understand the needs of cloud computing and different software requirements. We are inventing what comes next and looking at everything from the structure of memory and how efficient the system is, to considerations on speed, cost of electricity and ability to cool. Power, size, weight, and cost are driving the technology requirements and the innovation to come.



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