Technical Intern, IT Helpdesk Coordinator

7 months ago


Ho Chi Minh City, Vietnam Ampere Computing Full time

**The Role**

**What the Team wants you to know**

Being a Technical Intern, IT Helpdesk Coordinator at Ampere® is interesting, challenging, and will expand your professional breadth. You will have the opportunity to work in Cloud environments and Global Infrastructure systems and you will learn how to configure and administer highly complex SaaS environments to allow for infinite growth. The experience at Ampere® that you will possess will be valuable for your career path.

**What you will do**
- Provide excellent customer service for on-site and remote users.
- Be part of an empowered culture where you are a key contributor to the success of the company.
- Assist in user account management including password resets and access permissions.
- Collaborate with other IT teams to escalate complicated issues if necessary.
- Create and maintain documentation for Helpdesk Support staff to improve issue resolution.
- You will troubleshoot issues on various Operating systems. Windows, MacOS, Linux.
- Assist with managing various tools such as Microsoft (Office 365, Azure, Intune, Windows 10, Office), Apple (Mac OS), Antivirus/Malware, Encryption.
- Provide on-site support for conference meetings utilizing MS Teams and Zoom Rooms.
- Assist in maintaining an inventory of IT equipment.

**What You’ll Bring**
- Exposure to the Helpdesk Ticketing System (Freshservice, ServiceNow, Jira Service Management ) is preferred.
- Have good working knowledge of Windows/OS X/Linux operating systems.
- Excellent organizational and interpersonal skills along with good verbal and written skills.
- Strong customer service skills.
- Able to quickly adapt to fast changing priorities and deadlines. Able to work with minimum supervision.

**Education**

**Our Company**

**Our Story**

Like the scientist behind its name, Ampere employees are innovators. We understand the needs of cloud computing and different software requirements. We are inventing what comes next and looking at everything from the structure of memory and how efficient the system is, to considerations on speed, cost of electricity and ability to cool. Power, size, weight, and cost are driving the technology requirements and the innovation to come.



  • Ho Chi Minh City, Vietnam Bouygues Construction IT Vietnam Full time

    **Bouygues Construction IT Vietnam** is a part of **Bouygues Construction IT**, a trusted partner for the business lines which provides competitiveness of the **Bouygues Construction Group** and promotes its digital transformation. Our System/ Network team has responsibilities to to ensure the operation of Bouygues Construction Group's system. By this...


  • Ho Chi Minh City, Vietnam Bouygues Construction IT Vietnam Full time

    **Bouygues Construction IT Vietnam** is a part of **Bouygues Construction IT**, a trusted partner for the business lines which provides competitiveness of the **Bouygues Construction Group** and promotes its digital transformation. Our System/ Network team has responsibilities to to ensure the operation of Bouygues Construction Group's system. By this...


  • Ho Chi Minh City, Vietnam Bouygues Construction IT Vietnam Full time

    _**Bouygues Construction Information Technologies**_is the IT branch of Bouygues Construction, a global player in the building, civil works, energies and services sectors. Bouygues Construction operates at all points of the value chain of projects: finance, design, construction and facilities management (operation and maintenance). On every continent, our...


  • Ho Chi Minh City, Vietnam Bouygues Construction IT Vietnam Full time

    _**Bouygues Construction Information Technologies**_is the IT branch of Bouygues Construction, a global player in the building, civil works, energies and services sectors. Bouygues Construction operates at all points of the value chain of projects: finance, design, construction and facilities management (operation and maintenance). On every continent, our...


  • Ho Chi Minh City, Vietnam Công Ty Trách Nhiệm Hữu Hạn Ampere Computing Vietnam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận)The Role Our world-class Information Technology team is seeking an IT Help Desk Coordinator to provide technical assistance and end-user support related to computer systems and hardware/software. You will support end users, write technical documents, and manage asset inventory. You will respond to...


  • Ho Chi Minh City, Vietnam Ampere Computing Full time

    **The Role** Our world class Information Technology team is seeking an IT Help Desk Coordinator to provide technical assistance and end-user support related to computer systems and hardware/software. You will support end users, write technical documents and manage asset inventory. You will respond to tickets/queries, run diagnostic programs, isolates...

  • IT Helpdesk

    8 months ago


    Ho Chi Minh City, Vietnam Ekino Vietnam Full time

    **Job description** - Directly handle and resolve support requests from internal users. - Setup, install, configure, troubleshooting, and ongoing usability of user computers. - Analyze the issues, propose solutions, and implement them. Main areas of support include servers, PCs, LAN, WAN, Wireless, printers, scanners, projectors, fixed telephones, VOIP, and...

  • IT Helpdesk Engineer

    2 months ago


    Thành phố Hồ Chí Minh, Vietnam Synopsys Full time

    Synopsys APAC IT team is seeking for an IT Helpdesk, who mainly engages IT services with internal users, in charge of IT helpdesk and system administration domain. **Responsibilities**: The work scope includes IT helpdesk and system administration domain with great learning space in IT area. 1. IT Helpdesk Support - Provide technical support for laptop, PC,...

  • IT Helpdesk Officer

    6 months ago


    Ho Chi Minh City, Vietnam IDP Education Ltd Full time

    **About Us**: IDP Education Pty Ltd (IDP) is a global company offering student placement and English language testing services. Using its network of over 130 student offices in 30 countries, IDP places international students into educational institutions of Australia, UK, United States, Canada and New Zealande. *** Job Description**: - Improve and maintain...

  • Facilities Coordinator

    7 months ago


    Ho Chi Minh City, Vietnam JLL Full time

    JLL supports the Whole You, personally and professionally. What this job involves Bringing enhanced comfort and efficiency to the client working office - The Facilities Officer main responsibilities are to provide prompt and efficient facilities service to maintains smoothly operations with discipline. The Facilities Officer is also required to provide...

  • System Coordinator

    6 months ago


    Ho Chi Minh City, Vietnam Talentnet Full time

    $1,000 - $1,200 - Services **RESPONSIBILITIES**: **Systems/Network**: - Configure internal systems - Diagnose and troubleshoot technical issues - Maintain System Integrity - Monitor system performance, IT system operations and storage utilization - Provides support with escalated helpdesk or level 1 requests. - Plans ahead for necessary hardware or...

  • IT Helpdesk

    2 months ago


    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH MTV Responsibility Full time

    **Mô tả công việc**: (Mức lương: 8 - 10 triệu VNĐ) - Able to provide support on troubleshooting on Networks and Servers problems and give technical support for all users in the company is a plus. - Able to support operation of the VPN tunnels is a plus - Working hours: 8:30 AM - 5:30 PM (Mon - Fri) **Chức vụ**: Nhân Viên/Chuyên...


  • Ho Chi Minh City, Vietnam Delion Pty Ltd Full time

    **Job Title: Level 1 Helpdesk Engineer** **Location: Remote / Work From Home** **Company: Delion Wireless (Head Office: Sydney, Australia)** **Job Overview**: Join our team at Delion Wireless, an innovative Australian-based tech company. We are looking for a motivated and tech-savvy Level 1 Helpdesk Engineer to provide exceptional remote technical support...

  • IT Helpdesk

    6 months ago


    Ho Chi Minh City, Vietnam Andros Asia - Công Ty TNHH Sản Xuất Trái Cây Hùng Phát Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Survey, install, deploy, configure hardware and software for the company's information technology system such as: internal switchboard, LAN, Wifi, Router, Firewall, access control device, Camera, timekeeping, and other technological devices. - Handle requests, troubleshoot software/hardware on user...

  • Helpdesk Engineer

    6 months ago


    Ho Chi Minh City, Vietnam Shopee Full time

    Department Engineering and Technology- LevelEntry Level- LocationVietnam - Ho Chi Minh CityThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely...

  • IT Helpdesk Engineer

    7 months ago


    Ho Chi Minh City, Vietnam KMS Technology Full time

    Company Description KMS was established in 2009 as a U.S.based software development & consulting company with development centers in Vietnam. Over 13 years of operation, we have been trusted globally for the superlative quality of software services, products, technology solutions and engineers' expertise. - KMS Technology focuses on custom software...

  • IT Helpdesk Engineer

    7 months ago


    Ho Chi Minh City, Vietnam KMS Technology Full time

    KMS was established in 2009 as a U.S.based software development & consulting company with development centers in Vietnam. Over 13 years of operation, we have been trusted globally for the superlative quality of software services, products, technology solutions and engineers' expertise. - KMS Technology focuses on custom software development and a wide...

  • IT Helpdesk

    6 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Wall Street English Full time

    **Mô tả công việc**: (Mức lương: 8 - 12 triệu VNĐ) Mô tả Công việc IT Support operation Check and fix issues related to hardware and software in laptop/ PC of User Install and effectively configure all hardware, software, systems, networks, printers, and scanners of the organization Installation and handover the laptop/ IT equipment...

  • IT Helpdesk Intern

    6 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Bosch Global Software Technologies Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Provide 2nd level support for Bosch Enterprise System tickets - Support end-user feedback - Support CIP idea contribution - Investigate and troubleshoot issues reported by end users (related to the Apps component) - Communicate with end users in a clear and concise manner - Document and resolve...

  • IT Helpdesk Contractor

    6 months ago


    Ho Chi Minh City, Vietnam Aperia Full time

    **Summary** At Aperia, we rely on a dynamic team of IT. We’re seeking an IT Helpdesk contractor who is ready to work with new technologies and architectures in a forward-thinking organization that’s always pushing boundaries. This person will have mainly IT Help Desk responsibility. **Scope of Work (SoW)**: - Daily IT services checklist (ACS, CCTV,...