Customer Support PMO, Spx Express

6 days ago

Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Build, implement, and monitor projects to ensure customer experience.
- Corporate with other stakeholders and lead the development of the project and ensure that team members are carrying out their tasks efficiently while upholding the company's standards.
- Analyzing reason contact data to understand the issues customers are facing in order to come up with solutions for handling and preventing additional risk situations.
- Participate in supporting the Leader in the process of handling complaints, service quality, and other related tasks.
- Provide weekly/monthly/quarterly reports and propose improvement actions for development activities.

**Requirements**:

- 2 - 3 years of experience in positions related to PMO roles/ data analysts.
- Experience in e-commerce platforms or transportation services is an advantage.
- Experience in strategic planning, risk management and/or change management.
- Critical thinking and good problem-solver.
- Excellent English communication skills.
- Working day: Monday - Saturday

  • Outsource Labour Management

    1 week ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Strategy & Planning - Business Development, Spx

    1 week ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentBusiness Development and Partnerships- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The...

  • Senior Trainer

    7 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentPeople- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe People team plays a crucial organisational role in Shopee by channeling important resources to key functions in the company. People are key to Shopee’s growth, and as our business expands, so does the need to develop and support our employees. - Be...

  • Operation Support Supervisor

    5 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Senior Rider Experience

    2 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Senior Communication

    2 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Seller Support Manager

    5 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Senior Business Intelligence Analyst

    4 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentData Science- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Data Science team drives the growth of Shopee by using scientific methods to power key business processes, and elevate our business models based on a deep understanding of the business strategy. We aim to serve our users better via best practices in AI...

  • Onsite & Promotion Operation - Spx Express

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Operations - LevelExperienced (Individual Contributor) - LocationVietnam - Ho Chi Minh City The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the...

  • Nhân Viên Tuyển Dụng Mass Làm Việc Tại

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam SPX Express Full time

    **Mô tả công việc**: (Mức lương: 8 - 10 triệu VNĐ) - Tìm kiếm và thu hút ứng viên bằng nhiều kênh khác nhau như mạng xã hội, hội chợ việc làm, career sites hoặc các nguồn tương tự khác - Đảm bảo thực thi theo quy trình tuyển dụng và lựa chọn (sàng lọc sơ yếu lý lịch, phỏng vấn...

  • Operations Support

    4 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Rider Support, Spx Express

    1 week ago

    Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • PMO Coordinator

    4 weeks ago

    Ho Chi Minh City, Vietnam Công ty TNHH Indo-Trans Keppel Logistics Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) PURPOSE AND SCOPE - Provide necessary project management supports in communicating with team members to keep up-to-date on the progress. - Oversee the administration needs of projects and program to support overall governance and effective performance management. - Act as the bridge connecting the...

  • Senior Engineer

    4 days ago

    Ho Chi Minh City, Vietnam FedEx Express APAC Full time

    Program & Project Management; Data Analysis; Project Coordination; Air Network Design; Air Network Planning & Implementation; ULD Planning & Management; Operations Research; Liaison with Field Ops Managing International Air Linehaul; Strategic Network Alliances; Business Planning; Business Continuity/ Crisis Management Leadership; Product Launches; QDM; Ops...

  • Verification - Risk Response, Spx Express

    5 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Customer Service

    3 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Premier Customer Care Representative

    3 days ago

    Ho Chi Minh City, Vietnam FedEx Express APAC Full time

    Premier Customer Support; Basic Process Onboarding; Bookings; Case Management; Claims Handling; Execution of Solution Logistics; Inquiry; Issue Resolution; Pro-active Notification; Pro-active Prevention; Relationship Management; Run and Provide Customized Reporting Education: Secondary education or equivalent Experience: Two (2) years of work experience in...

  • Recruitment Support

    3 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentPeople- LevelEntry Level- LocationVietnam - Ho Chi Minh CityThe People team plays a crucial organisational role in Shopee by channeling important resources to key functions in the company. People are key to Shopee’s growth, and as our business expands, so does the need to develop and support our employees. - Conduct outgoing calls/posting jobs on...

  • Customs Regulatory Advisor

    4 days ago

    Ho Chi Minh City, Vietnam FedEx Express APAC Full time

    Clearance Compliance; Customs Regulatory - Divisional Education: Bachelor’s Degree in Business Administration, Engineering or related discipline Experience: Four (4) years of work experience in aviation, regulatory or planning fields Education: Bachelor’s Degree in Business Administration, Engineering or related discipline Experience: Four (4) years of...

  • Senior Rider Operation Support, Spx Express

    5 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...