Customer Support PMO, Spx Express

3 weeks ago

Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Build, implement, and monitor projects to ensure customer experience.
- Corporate with other stakeholders and lead the development of the project and ensure that team members are carrying out their tasks efficiently while upholding the company's standards.
- Analyzing reason contact data to understand the issues customers are facing in order to come up with solutions for handling and preventing additional risk situations.
- Participate in supporting the Leader in the process of handling complaints, service quality, and other related tasks.
- Provide weekly/monthly/quarterly reports and propose improvement actions for development activities.

**Requirements**:

- 2 - 3 years of experience in positions related to PMO roles/ data analysts.
- Experience in e-commerce platforms or transportation services is an advantage.
- Experience in strategic planning, risk management and/or change management.
- Critical thinking and good problem-solver.
- Excellent English communication skills.
- Working day: Monday - Saturday

  • [spx Express] Nhân Viên Kho Phân Loại

    4 days ago

    Ho Chi Minh City, Vietnam CÔNG TY TNHH SPX EXPRESS Full time

    **[TUYỂN DỤNG CHÍNH THỨC] SPX EXPRESS CỦ CHI** **NHÂN VIÊN KHO PHÂN LOẠI (SL: 10)** - **Phúc Lợi**:_ - Trở thành nhân viên chính thức của SPX Express - Lương thưởng hấp dẫn theo năng lực (7 - 12tr++/tháng) - Phụ cấp tiền cơm, được cung cấp đầy đủ dụng cụ làm việc - Được hưởng toàn...

  • Customer Service

    1 week ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Spx Express] Senior Product Support

    6 days ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    **Shopee**: Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. - Company type - IT Product - Company industry - N/A - Company size - 1000+ employees - Country - Singapore - Working days - Monday - Friday - Overtime policy - No OT - Sonatus Building, 15 Le Thanh Ton, Ben Nghe Ward, District 1, Ho Chi Minh - At office - Skills: - QA...

  • Spx Express] Senior Associate, Product Management

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    **Shopee**: Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. - Company type - IT Product - Company industry - N/A - Company size - 1000+ employees - Country - Singapore - Working days - Monday - Friday - Overtime policy - No OT - Sonatus Building, 15 Le Thanh Ton, Ben Nghe Ward, District 1, Ho Chi Minh - At office - Skills: - Product...

  • Anti-fraud Senior Associate, Spx Express

    2 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Outsource Labour Management

    4 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Senior Project Digitalization

    2 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    Department- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh City- Strategy Support: - Work closely with stakeholders to understand technical information requests, identify gaps in process, and implement digital solutions to deliver expected business outcomes thereby enhancing the organization’s capacity to achieve strategic goals -...

  • PMO Analyst

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Renesas Electronics Full time

    The PMO Analyst will be responsible for supporting the PMO Team in overseeing project management processes - methodologies, and in the delivery of the PMO initiatives. PMO Analyst plays a crucial role in supporting the project management office by providing analytical insights, ensuring compliance with project management standards, and facilitating effective...

  • Strategy & Planning - Business Development, Spx

    4 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentBusiness Development and Partnerships- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The...

  • Senior Trainer

    4 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentPeople- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe People team plays a crucial organisational role in Shopee by channeling important resources to key functions in the company. People are key to Shopee’s growth, and as our business expands, so does the need to develop and support our employees. - Be...

  • Seller Support

    6 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Operation Support Supervisor

    3 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Customer Support

    3 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Seller Support Manager

    3 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Senior Associate, Product Management, Spx Express

    6 days ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Product Management- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions...

  • Associate Social Content Management

    7 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Communication Associate, Spx Express

    4 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Go to Market Project, Spx Express

    3 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Social Content Management, Spx Express

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Rider Experience Associate, Spx Express

    4 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...