Airfreight Team Leader
6 months ago
**Making the documentation**:
- Reserve booking to airlines on time
- Send the booking confirmation to customer on time
- Track and trace shipment daily and keep update to client.
- Work close with carrier to resolve any space problem if any
- Communication with client/agent daily.
- Following key account SOP and client specific SOP if any
- Coordinating with commercial team to ensure all handling step will be according to SOP and company’s strategy.
- Complete billing process: issuing Debit Note/Credit note/SOA.
**Handle document exactly**:
- Generate MAWB/HAWB/Manifest/SID and also related documentation of airfreight shipment exactly
- Finish job file on time per month
**KPI Management**:
- **Manage work item on client’s system and complete within SLA
- Manage KPI weekly of the team.
**Management**:
- Daily monitor and follow up with Customer Service team to make sure Customer’s SOPs are strictly complied and reach KPIs
- Control the number of escalation in a month / shipment in a month.
- No delay on problem solving: Corporate with relevant departments to find solutions for problems of the customer in the best way possible;
- Provide outstanding and exceptional customer service.
**External Complaint from customer**
- Take care customer careful & satisfy the customer requests
- Complete the claim process if any.
**Internal Complaint from Customers**
- Work closely with other BU to get the full information to handle the shipment
- Support other BU to provide the best service to the customers
**Initiative **Create new initiative for development and improvement
**Compliance assurance**
- Compliance with Company Regulation, policies, SOP of BU, current law.
- Increase working efficiency
- Follow up with AR/CS team and support deal payment with Shipper/agent.
- Decrease the number of mistake of operation: Monitor procurement; follow KPI- Operation process strictly;
- Provide outstanding and exceptional customer service.
- Follow Operations activities such as customer complaint, delivery status.
**RESPONSIBILITY**
- Ensure to send the booking, document on time
- Ensure to finish files before deadline
- Ensure to satisfy customer request
- Ensure no complaints from internal & external customers
**QUALIFICATIONS**
- Bachelor, college of foreign trade economic
- Knowledge of Transportation industry
- Good in English (B Level)
- Good Computer skills (MS Office)
**INTERNAL & EXTERNAL RELATIONSHIPS**
Report directly to A/F supervisor from AF Dept
Report Indirectly to Head BU as required
Interaction with other BU: Sales, Operation,
**EXPERIENCE**
Min. 3 year - experience of the role
Working for Logistic, Transportation, Expressis preferred
**SKILLS & COMPETENCY**
- Team work
- Adaptability
- Communication
- Initiative
- Customer - oriented
- Planning - Organizing & Supervising
**COMPETENCY**
- Business Acumen
- Leading Others
- Integration
- Customers Centric
- Integrity
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