External Relations Associate, Spx Express

5 months ago

Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Key Responsibilities:
- Supervise and lead the team to manage all cases related to External Relations such as: government relations, working with courts or any police (PCCC, Market Surveillance, traffic, economic, etc).
- Supervise and lead the internal team to handle incident cases, work directly with the government and advise internal teams of business for process, policy, and solutions.
- Handle escalations in real-time, liaising with relevant stakeholders, and driving incident resolution through to an appropriate conclusion.
- Coordinate with cross-functional teams including Legal, Risk, Security and HRBP among others to develop solutions for risk cases.
- Develop initiatives and projects to improve external relations handling procedures including stakeholder mapping and management.
- Provide leadership and day-to-day management of our External Relations team across the country.
- In charge of people development and performance for the External Relations team.
- Ability to uphold the most confidential of information and be able to communicate to different levels as needed.

**Requirements**:

- Have 5+ years of experience related to External Relations/Government (Local) relations, or similar positions or have been working for the Government.
- Ability to work effectively under high pressure and strong interpersonal and communication skills to engage with different teams.
- Have sensitivity to safety or regulatory issues, and experience with crisis management.
- Ability to work in a fast-paced environment and adapt to day-to-day challenges.
- Resilience and commitment to self-care to manage the emotional demands of the role.

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