Hub Supervisor

**Job description**
- Oversee and manage the preparation and transportation of orders (e-commerce) functions. Ensure customer service standards, highest cost efficiency, sustainable operation performance, KPIs, and people capabilities.
- Provide effective planning, allocation of parcels, clustering, and rostering of riders during absenteeism, campaign days, and regular days. Delegate tasks to sorters and riders based on the number of employees.
- Ensure the fleet of delivery services are disciplined and resolve disputes/strikes that may arise in these areas, warranting efficiency. Ensure that all shipping discrepancies, damaged goods, and other claims are handled and dealt with to customer satisfaction.
- Collaborate tactically with multiple stakeholders (internal/external - buyers, sellers, etc.) to solve operational problems. Be responsible for executing a process with ambiguous deliverables and aligning stakeholders to achieve daily business needs. Communicate effectively with internal and external stakeholders, demonstrating negotiating and influencing skills.
- Ensure that the fleet is safe and healthy. Perform audits, provide feedback and trends to leadership to make sound and timely decisions on strategic/important issues.
- Ensure all locations follow and comply with safety policy and standard operations procedures for in-hub parcel collection.
- Identify, analyze, measure and evaluate risks, thereby finding measures to control and overcome the consequences of risks in operation.
- Involve in the recruitment process and select the right people for assigned hubs.
Guide, train, manage and supervise team members.
- Oversee frequency (daily/weekly/monthly, etc.) operating reports.

**Requirements**:

- Diploma/Degree in Business Administration, Supply Chain Management, or relevant fields is advantageous
- Experience in logistics/ Fleet Operation would be an advantage
- Able to work on rotation shifts (no fixed off days)
- Strong team management and good communication skills
- Must have the ability to multitask, manage multiple hubs and establish priorities
- Ability to deal with ambiguous situations

**Benefit**
- Salary: Competitive income
- Pay full salary insurance
- Health insurance exclusively for managers
- Probation 100% salary
- Telephone and rice allowance

**Salary**: Up to 30,000,000₫ per month

Ability to Commute:

- Ho Chi Minh City (required)

Ability to Relocate:

- Ho Chi Minh City: Relocate before starting work (required)