Client Technical Support

3 weeks ago

Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

**Main Responsibilities**:

- **1. Customer Issue Resolution & Responsiveness**_
a. Drive the communication with the customer to ensure the customer has confidence on problem resolution.
b. Define and understand the customer issue by creating the adequate reproduction scenarios.
c. Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving
- **2. Effective Communication & Collaboration**_
a. Identify the right resource to collaborate with for tough & political hot problem.
b. Collaborate with cross-group peers both proactively and reactively.
c. Produce quality documentation and share with the appropriate team members and tech lead as appropriate.
- **3. Training & Readiness**_
a. Identify current knowledge deficiencies/training needs, as well as potential future needs
c. Make effective technical presentations, both internal and external.
d. Provide documentation and mentoring to others within your technical specialty.
e. Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
f. Implement your development plan, actively seek development opportunities, and complete all scheduled training.
g. Meet with your manager to assess and adjust the plan as needed to match mid - and long - term career plans.
- **4. Operation Precision**_
a. Adhere to published queue or call back schedule and be available for on-call duty, as necessary.
b. Use appropriate documentation and utilization and / or labor tracking methods to account for time.
c. Manage and prioritize your workload while keeping team members and management appropriately informed.
d. Participate in ad-hoc projects per management request or business need.

**Qualifications**:
**SOFT SKILLS**
- Leadership - handle technically challenging and politically hot customer situations
- Strong communications skills - Excellent spoken and written English communication skills
- Effective, polished interaction with customer to gather information
- Demonstrable troubleshooting skills
- Cross-team collaboration
- Logical and Critical thinking
- Passion for technology and customer support
- Understanding of cloud vs. on premise computing.

**TECHNICAL SKILLS (As a Plus)**
- Knowledge of one or two of the following domains: Operating System/Virtualization, Networking,
- Microsoft Azure Platform, Storage.
- Operating System/Virtualization
- Familiarity with OS Internals concepts (Windows, Linux, etc.), Storage, Active Directory and Security
- Understanding of Virtualization concepts and virtual system administration
- Experience with VM configuration and administration
- Networking
- Microsoft Azure Platform
- Microsoft Azure architecture and its components (Fabric, Compute, Storage, etc)
- Knowledge of Microsoft Azure Platform services
- Azure Platform development and deployment concepts

**Salary**: 19,000,000₫ - 29,000,000₫ per month

Ability to commute/relocate:

- Ho Chi Minh City: Reliably commute or planning to relocate before starting work (required)

  • Clients Technical Support

    3 weeks ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Clients Technical Support (IT Support)**: iTechWX Vietnam - Ứng Tuyển IT Support English Fresher Accepted - Đăng nhập để xem mức lương - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 3 giờ trước **Mô Tả Công Việc**: The support engineer is responsible for providing...

  • Clients Technical Support

    3 weeks ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Clients Technical Support (IT Support)**: iTechWX Vietnam - Ứng Tuyển System Engineer English Fresher Accepted - Đăng nhập để xem mức lương - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 3 giờ trước **Mô Tả Công Việc**: The support engineer is responsible for providing...

  • [glints 5 Ngày] Clients Technical Support

    4 weeks ago

    Ho Chi Minh City, Vietnam itechwx Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **[Glints 5 Ngày] Clients Technical Support (IT Support)**: - **Mã tin đăng: 3330578**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông...

  • Client Technical Support Team Manager

    4 weeks ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Client Technical Support Team Manager**: iTechWX Vietnam - Ứng Tuyển Manager Team Leader - Đăng nhập để xem mức lương - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 2 giờ trước **Mô Tả Công Việc**: **SUMMARY**: The primary responsibility of Team Manager is to monitor and...

  • Technical Support Engineer

    3 weeks ago

    Ho Chi Minh City, Vietnam Glints Client Full time

    **Mô tả công việc**: (Mức lương: 16 - 28 triệu VNĐ) **SUMMARY**: The support engineer is responsible for support delivery, providing technical support to azure customers by resolving escalated, complex technical customer issues on the azure platform and delivering azure technical support against CPE and workflow eċciency targets. to identify...

  • Client Services

    3 weeks ago

    Ho Chi Minh City, Vietnam VISA Full time

    **Job Description**: Team Summary Cybersource, a Visa company, is a global leader in eCommerce payment management. Cybersource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, Cybersource offers a full-service payment management platform for eCommerce merchants, combining global payment...

  • Client Services

    3 weeks ago

    Ho Chi Minh City, Vietnam Visa Full time

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...

  • Technical Support Engineer

    4 days ago

    Ho Chi Minh City, Vietnam Vincere Full time

    **ABOUT YOU** You are a talented and passion driven individual who values working in a fast-growing environment, delivering high quality client-oriented services and collaborating with your peers. You are a motivated, detail oriented, technical skills and energetic person who works well in a fast-paced, dynamic small-team environment. You learn quickly and...

  • Technical Support Engineer

    4 days ago

    Ho Chi Minh City, Vietnam Vincere Full time

    **EMP TYPE** Full-Time **INDUSTRY** Software **JOB ID** 32502 **ABOUT YOU** You are a talented and passion driven individual who values working in a fast-growing environment, delivering high quality client-oriented services and collaborating with your peers. You are a motivated, detail oriented, technical skills and energetic person who works well in a...

  • Technical Sales Support

    3 days ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Asia Networks Pems Full time

    **Mô tả công việc**: (Mức lương: 13 - 19 triệu VNĐ) - Review inquiries and specific requests from clients/sales team to understand & clarify specifications/data of the spare parts/products. Contact the client to make the inquiries/request clear. Provide troubleshooting assistance for customer orders, account statuses, and relevant problems -...

  • Technical Support

    2 weeks ago

    Ho Chi Minh City, Vietnam DiCentral Vietnam Full time

    We value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more! - This role is an onsite opportunity. _ **As a Tech Support you will**: *** - _Resolve technical issue/errors related to Customer integration._ - _Assist customers with company...

  • Clients IT Support

    3 weeks ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Clients IT Support - Windows Server - Chinese speaking**: iTechWX Vietnam - Ứng Tuyển IT Support English Fresher Accepted - Đăng nhập để xem mức lương - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 2 giờ trước **Mô Tả Công Việc**: The support engineer is responsible for...

  • Technical Support Specialist

    4 days ago

    Ho Chi Minh City, Vietnam Sumsub Full time

    **Sumsub **is a global verification provider aiming to make verification processes simple, friendly, and secure for businesses and their users. Sumsub’s all-in-one verification platform secures every step of the customer journey. More than 2000 global companies use this platform to verify users, businesses, and transactions, orchestrate their verification...

  • Junior Technical Support Specialist

    3 weeks ago

    Ho Chi Minh City, Vietnam Skedulo Full time

    Here at Skedulo, we’re on a mission to support the 2.7 billion people in the world—and the companies that employ them—who do not work at a desk every day. Our global teams are collaborative, ambitious, innovative, and passionate about helping our customers realize their fullest potential by enabling their mobile workforces. The Skedulo team is a...

  • Technical Support Engineer

    4 days ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **ITECHWX VIETNAM** **TECHNICAL SUPPORT ENGINEER- O365 COMMERCIAL** **Responsibilities**: The support engineer is responsible for providing technical support to O365 customers around the globe. In the meantime, support engineer will also help customer solve billing issues or answer billing related questions. The support engineer is a critical role in the...

  • Senior IT Technical Support

    3 weeks ago

    Ho Chi Minh City, Vietnam Công ty TNHH KMS Technology Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Provide technical support services to customers while liaising internally with pre-sales, product and engineering teams. - Resolve issues in your queue while creating repeatable, steps-based documentation for both internal and external audiences. - Provide direct 1st, 2nd and 3rd line support to...

  • Junior Technical Support Specialist

    3 weeks ago

    Ho Chi Minh City, Vietnam Skedulo Full time

    Skedulo Introduction: Here at Skedulo, we’re on a mission to support the 2.7 billion people in the world—and the companies that employ them—who do not work at a desk every day. Our global teams are collaborative, ambitious, innovative, and passionate about helping our customers realize their fullest potential by enabling their mobile workforces. The...

  • Technical Support

    4 days ago

    Thành phố Hồ Chí Minh, Vietnam Việc Ơi It Client Full time

    **Giới thiệu**: Việc Ơi It Client là công ty 100% vốn nước ngoài đang hoạt động lĩnh vực IT Phần mềm, Lập Trình tại TPHCM. Hiện tại chúng tôi đang cần tuyển vị trị trí "[Remote] Japanese Ruby on Rails NN_man/year", "[Remote] Senior Rails Developer_Upto 4000$ Gross". với các kỹ năng như Trình Độ...

  • Junior Technical Support Specialist

    3 weeks ago

    Ho Chi Minh City, Vietnam Skedulo Vietnam Full time

    **Skedulo is hiring a Technical Support Specialist in our Vietnam office, working in the Vietnam timezone, that will work closely with our Engineering, Product, Dev Ops, and Customer Success Teams globally. **Key Objectives and Responsibilities**: - Demonstrate efficient work practices to ensure objectives and service level agreements (SLAs) are met. -...

  • Junior Technical Support Specialist

    3 weeks ago

    Ho Chi Minh City, Vietnam Skedulo Vietnam Full time

    **Junior Technical Support Specialist**: Skedulo Vietnam - Ứng Tuyển English JSON Salesforce - Đăng nhập để xem mức lương - An Phú Plaza, 117-119 Ly Chinh Thang street, Vo Thi Sau ward, District 3, Ho Chi Minh- Xem bản đồ- Linh hoạt- 5 giờ trước **3 Lý Do Để Gia Nhập Công Ty**: - MacBook Pro provided - Learning &...