Client Services
5 days ago
Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
**Join Visa: A Network Working for Everyone.**
**Job Description**:
**Team Summary**
Cybersource, a Visa company, is a global leader in eCommerce payment management. Cybersource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, Cybersource offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management and payment security systems
**What a Technical Solutions Consultant does at Visa**:
In this role, you are expected to:
- Act as the primary technical point of contact for our largest high-value reseller partners, addressing any technical challenges or payment questions that may arise
- Oversee and coordinate implementations with reseller partner, and provide consultative integration guidance for new partners/merchants
- Support in pitching value-add of Cybersource products and functionalities to partner’s business
- Proactively suggest business opportunities for reseller partner and create win-win business models
- Define engagement process and the operating model between reseller partner, merchants, and Cybersource teams
- Own production issues end-to-end from escalation to resolution and client communication
- Champion product enhancement requests with our cross-functional teams
- Lead product trainings and perform merchant business reviews as needed
- Build deep product knowledge in Cybersource products and services
- Partner with our Alliance team to build relationships with technical and business contacts with our resellers
- Engage directly with resellers in meetings
- Aggregate key business inputs from client engagements to help track business requirements
- Coordinate with the Technical Account Management team on shared initiatives/product matters
- Travel may be required (up to 20% travel)
**Why this is important to Visa**
**Projects you will be a part of**:
This is an incredibly exciting time to join the Cybersource Client Services team. You will be operating in a fast paced, unstructured setting to contribute establishing a new business line. You will work with strategically important clients of Visa to deploy and operationalize new use cases by collaborating with a high performing team.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
**Qualifications**:
What you will need:
- Bachelor’s Degree in Computer Science, Information Technology or equivalent
- 8+ years of experience in a Customer Support/Account Management role strongly preferred
- Proven track record of a strong customer focus
- A track record of a strong customer focus
- Strong understanding of technical concepts, programming languages (Java, C/C++, Perl, etc.), and markup languages (HTML, XML)
- Ability to manage multiple, concurrent priorities across merchant projects and production issues
- Ability to articulate complex topics to both technical and business audiences
- Ability to conduct hard negotiation with clients under stretched terms
- Ability to learn complex concepts quickly
- Excellent written and verbal communication skills
- Ability to write, read and communicate in Vietnamese and English
- Self-starter with strong organization skills and resolution management
What will also help:
- 3+ years of payment industry experience
- Experience in Card-not-present/Card-present and risk mitigation methodology
- Experience working with cross-functional/cross-department teams
- Experience in project management
- Subject Matter Expertise in multiple areas such as card payments, products and services, payment technologies, wallet services gained through years of experience supporting clients and new product initiatives within a payment-processing environment
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin,
-
Client Advisor, Client Services
4 days ago
Ho Chi Minh City, Vietnam Louis Vuitton Full timePOSTE - Operational Excellence - Build sound knowledge of clients during interactions via the various channels on the platform, to ensure a personalized interaction and ultimately establish a credible rapport. - Achieve our day-to-day operational requirements within the established objectives and standards - Actively supports all new product launches,...
-
Removal Coordinator
4 weeks ago
Thành phố Hồ Chí Minh, Vietnam Katainen Doan Services Ltd. Full time**Basic information** Position: Office worker Location: Ho Chi Minh city, office at District 2 or remote work from home Minimum Academic: University Graduate Majoring in International Business and/or Logistics is benefited Work hours: full-time with flexible hours, average 37.5 hours / week **Salary**: negotiable based on experience **Job position...
-
Client Service
3 weeks ago
Ho Chi Minh City, Vietnam Shinhan Bank Full timeWork Location Ho Chi Minh (District 1) Job Level Experienced (Non - Manager) Job Type Permanent Qualification Bachelor Experiences 2 - 3 Years Salary Negotiable Industry Accounting / Auditing / Tax, Banking, Finance / Investment **Job Benefit**: - Insurance - Travel opportunities - Health checkup - Training & Development - Salary review **Overview:...
-
Client Services Manager
9 hours ago
Ho Chi Minh City, Vietnam Sharesource Full timeJoin a team where passion meets purpose. Experience our global culture for yourself and enjoy an amazing journey ahead of you. **About the role**: We are in search of a reliable and highly self-motivated professional to directly our partner who is a growing Accounting firm in AU. You will work closely with the Financial Planning team and their...
-
Client Service Manager
5 days ago
Ho Chi Minh City, Vietnam Công Ty TNHH Affina Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Coordinated with the Business Development team to develop relationships with corporate clients, providing advice and designing healthcare proposals to meet their expectations. - Prepared for presentation and verify all contractual documents prior to binding the contract with clients. -...
-
Ho Chi Minh City, Vietnam Shinhan Bank Full timeWork Location Ho Chi Minh (District 1) Job Level Experienced (Non - Manager) Job Type Permanent Qualification Bachelor Experiences 2 - 3 Years Salary Negotiable Industry Accounting / Auditing / Tax, Banking, Finance / Investment **Job Benefit**: - Insurance - Travel opportunities - Incentive bonus - Health checkup - Training & Development - Salary...
-
Client Service Representative
5 days ago
Ho Chi Minh City, Vietnam Công Ty TNHH IDFL Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) 1.Marketing / Sale: - Develop showroom - Contact with potential client - Support current clients - Supportfor training, workshop, seminar, etc. 2.Certification - Coordinate with IDFL China/ Taiwan/ Japan for subcontracting audit - Handle Certification Processes from Application to Certification...
-
Treasury Services Financial Institutions Client
9 hours ago
Ho Chi Minh City, Vietnam JPMorgan Chase & Co Full time**JOB DESCRIPTION** Payments provides solutions that enable J.P. Morgan clients to pay, receive, invest and finance their business activities every day. World's largest Payments network - Treasury Services, Merchant Services, Trade and Commercial Card. We work with 135,000 global corporate, financial services, middle market, small business, government, and...
-
Assistant Manager Client Services, Gtrf
2 days ago
Ho Chi Minh City, Vietnam HSBC Full time-Job Advert Details Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...
-
Consultant, Advisors Client Services, Strategy
3 weeks ago
Ho Chi Minh City, Vietnam Mastercard, Inc. Full timeConsultant, Advisors Client Services, Strategy & Transformation **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial...
-
Client Service Associatewilling to Relocate to
9 hours ago
Ho Chi Minh City, Vietnam Tekrecruiters Full timeChat Support DUTIES AND RESPONSIBILITIES: callbacks. - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel. - Manage customer escalations and ensure that these are answered, tracked, and escalated as required. - Perform all procedures accurately, including following client’s documented call...
-
Client Service Associatewilling to Relocate to
9 hours ago
Ho Chi Minh City, Vietnam Tekrecruiters Full timeChat Support DUTIES AND RESPONSIBILITIES: callbacks. - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel. - Manage customer escalations and ensure that these are answered, tracked, and escalated as required. - Perform all procedures accurately, including following client’s documented call...
-
Client Service Associatewilling to Relocate to
9 hours ago
Ho Chi Minh City, Vietnam Tekrecruiters Full timeChat Support DUTIES AND RESPONSIBILITIES: callbacks. - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel. - Manage customer escalations and ensure that these are answered, tracked, and escalated as required. - Perform all procedures accurately, including following client’s documented call...
-
Client Services
3 days ago
Ho Chi Minh City, Vietnam VISA Full time**Job Description**: Team Summary Cybersource, a Visa company, is a global leader in eCommerce payment management. Cybersource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, Cybersource offers a full-service payment management platform for eCommerce merchants, combining global payment...
-
Client Fulfillment Services
1 day ago
Ho Chi Minh City, Vietnam UOB Vietnam Full time**About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...
-
Vp/avp, Client Services
2 weeks ago
Thành phố Hồ Chí Minh, Vietnam HSBC Full time-Job Advert Details**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...
-
Managing Consultant, Advisors Client Services
3 weeks ago
Ho Chi Minh City, Vietnam Mastercard, Inc. Full timeManaging Consultant, Advisors Client Services **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments...
-
Client Manager
5 days ago
Ho Chi Minh City, Vietnam Employment Vietnam Full time**About the company** EV Search’s Client - A MNC Insurance Broker in Vietnam **Responsibilities**: - Responsible for growing satisfied client relationships, a profitable book of business and support new business development in Chinese & Taiwanese Clients Sector. - Work with our team of senior professionals to service a portfolio of Taiwanese & Chinese...
-
Client Manager
3 weeks ago
Ho Chi Minh City, Vietnam NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Client Manager
3 weeks ago
Ho Chi Minh City, Vietnam NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...