Treasury Services Financial Institutions Client

2 weeks ago

Ho Chi Minh City, Vietnam JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Payments provides solutions that enable J.P. Morgan clients to pay, receive, invest and finance their business activities every day. World's largest Payments network - Treasury Services, Merchant Services, Trade and Commercial Card. We work with 135,000 global corporate, financial services, middle market, small business, government, and municipal organizations. Technology, insights and expertise along with innovation and controls enable us to offer global services and solutions. Our achievements:

- Process more than 106 million transactions worth $6 trillion daily
- Process payments in more than 120 currencies and receive payments in more than 40 countries
- 80% of Fortune 500 does business with us
- Ranked No. 1 in: USD clearer (per SWIFT)

**Summary**

The Client Service Account Manager (CSAM) is responsible for ensuring that JPMorgan Chase offers the highest standard of Client Service, providing premium support to Financial Institutions clients across cash management products and services, acting as a primary point of escalation for Vietnam Financial Institutions clients. The objective is to ensure that all client service related tasks are completed promptly with a high degree of quality and efficiency.

**Job responsibilities**
- Act as the primary and trusted contact for Financial Institutions clients, handling day-to-day transaction inquiries, provide timely responses and proactive updates on transaction status to clients
- Understand clients’ business to help identify solutions, client efficiencies and cross sell opportunities
- Strong problem solving skills to provide quick resolution on issues
- Collaboration across teams, business partners and stakeholders to offer solutions for clients to achieve and maintain high levels of Client Satisfaction
- Participate in service delivery initiatives and client management/handholding
- Provide back-up customer service function to team members when required
- Ensure that client issues are escalated appropriately and compliance with audit and risk policies and procedures.

**Required qualifications, capabilities, and skills**
- At least 10-year experience in an established Financial Institution with Treasury Services experience (preferably in a client facing role)
- A strong understanding of the cash management business, products, and operational procedures
- Detail orientated, team player, takes end to end ownership, strive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients
- Proven ability to influence stakeholders and communicate clearly to effectively manage client relationships
- Demonstrates the ability to analyze situations, prioritize/troubleshoot issues and manage multiple tasks effectively
- Ability to work well within tight deadlines and good time management skills are required
- Fluency in English and Vietnamese. Additional foreign languages are preferable.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.

Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments

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