Technical Support Engineer

2 weeks ago

Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

**ITECHWX VIETNAM**

**TECHNICAL SUPPORT ENGINEER- O365 COMMERCIAL**

**Responsibilities**:
The support engineer is responsible for providing technical support to O365 customers around the globe. In the meantime, support engineer will also help customer solve billing issues or answer billing related questions.

The support engineer is a critical role in the implementation of O365 support capabilities which include working with PG to implement asks; identify technology, and/or process readiness needs, and work with training PMs and tech leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.

Specific measurements include customer satisfaction rate, SLA, time to resolution, etc.

**Qualifications**:
SOFT SKILLS
- Good English written and oral skills, Good grammar and spelling in written communications
- Ability to work with complex procedures and guidelines
- Patience and Empathy in customer interactions
- Active listening skills
- Ability to work on different Shifts

TECHNICAL SKILLS
- Knowledge on IT technology/MS product include O365/network preferred.

**Benefits**:
Social and Health insurance follow Vietnamese Law

Contact iTechWX Vietnam

Vietnam Recruiting Lead

Mr. Tong Huu Bao (Steven)
- (+84) 949 793 061

**Salary**: 17,000,000₫ - 29,000,000₫ per month

**Experience**:

- Technical Support: 1 year (preferred)
- IT Clients Support: 1 year (preferred)
- IT Customer Service: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)

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