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Technical Support Engineer

2 weeks ago

Ho Chi Minh City, Vietnam PAL TECH Full time

**Technical Support Engineer**:
PAL TECH
- Ứng Tuyển

IT Support Cloud
- Đăng nhập để xem mức lương
- 20 Sông Thao, Tan Binh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 4 giờ trước

**3 Lý Do Để Gia Nhập Công Ty**:

- Very attractive salary package
- 13th - month salary and performance bonus
- Overseas training

**Mô Tả Công Việc**:
PALTech is an IT company providing and developing software platforms that are scalable, superb quality and economical for varying business operational needs. We provide quality technical services for all kinds of organizations from small and medium-sized enterprises (SMEs) both locally and overseas. We are committed to deliver strategic and innovative solutions to add business value to our customers.

**Yêu Cầu Công Việc**:
**Skill requirements**
- Core knowledge in Desktop, Windows Server (Domain Controller, GPO), Linux, and Web Technologies (HTTP, Nginx/Apache, Web/DB Server)
- Strong Experience in technical troubleshooting (eg. Logs/Alert Analysis, Information Gathering, Reproduce Issue, Issue Identification/Categorization)
- Strong customer-focus with user-oriented skill, able to clearly articulate technical issues to both technical and non-technical audiences, and explain their impact on business.
- Familiarity with ticketing and collaboration tools such as Jira, Redmine, and Wiki.
- Knowledge of logging/monitoring environments (eg. Elastic Stack, InfluxDB, Grafana) is a plus..
- Strong interpersonal and communications skills, both oral and written.
- Able to work in a dynamic and ever-changing industry.
- A self-initiated and pro-active team player who can work with mínimal supervision.

**Responsibilities**
- Performs general maintenance, backup/restore, and remedial repair on all IT related assets.
- Triage support cases, making sure to record, track, and resolve each technical issue efficiently and proactively.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Publish resolution or technical documentation in the Knowledge Base for continuous education and prevention.

**Tại Sao Bạn Sẽ Yêu Thích Làm Việc Tại Đây**:

- Very attractive salary package;
- 13th - month salary and performance bonus;
- Professional training;
- Premium healthcare insurance;
- 12 days annual leave and 8 days sick leave fully paid per year;
- Annual teambuilding event;
- Sport activities: badminton, football, bowling ;
- English classes every Tuesday;
- Unlimited access to a selection of food and beverages;
- Working & growing in a young and dynamic team, creative environment.