Senior Manager Client Management

3 months ago

Hanoi, Vietnam DKSH Full time

**Location**:Yen Bai, VN**Job Summary**
Lead and manage client accounts to ensure smooth client business integration and drive business growth of clients

**General Responsibilities**
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Review business and marketing plans in coordination with clients to achieve overall business objectives and profitability
- Facilitate and lead business integration process for new clients to ensure smooth client integration
- Manage and monitor profit and loss and expenditures to minimize unnecessary cost and risk
- Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process
- Take necessary actions to resolve clients' operational issues/service complaints
- Lead business communications and business review meetings with clients' management teams
- Act as the main gateway between clients and DKSH to maintain business relationships and to maximize the level of client satisfaction
- Establish and maintain a proactive network of relationships between DKSH and clients

**Functional Skills and Knowledge**
- Demonstrate strong understanding of clients' industry/business/products
- Demonstrate strong client management and communication skills
- Proven project management skills
- Strong analytical background and knowledge of statistical analysis methods
- Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
- Demonstrate fluency in English, both written and spoken
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

**Education**
Bachelor’s degree in Business Administration, or an equivalent degree
Scientific degree will be an added advantage for Technology and Performance Materials Business Units

**Work Experience**
- Minimum five to eight years’ experience in a similar role
- Minimum three to five years’ experience in a managerial capacity

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