Merchants Director

17 hours ago

Ho Chi Minh City, Vietnam Sodexo Benefits & Rewards Services Full time

**Merchants Director is responsible from developing an effective merchants go-to-market strategy to better utilize existing relationships with the merchants. Being a critical part of the country leadership team, he / she ensures that the network is efficiently maintained end expanded, while new sources of growth are effectively delivered to the merchants.**
- Build strong customer relationships and delivering customer-centric solutions.
- Secure and deploying resources effectively and efficiently.
- Create new and better ways for the organisation to be successful.
- Operate effectively, even when things are not certain or the way forward is not clear.
- Develop and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Consistently achieve results, even under tough circumstances.

**Your next challenge**:

- Executes the go-to-market strategy for merchants in line with country priorities & product road map.
- Builds the merchant organization & coverage plan to foster sustainable and profitable commercial results through merchants’ business.
- Manages the merchant organization - attracting, motivating and & retaining key talents.
- Ensures effective execution & communication of BRS value propositions to merchants during negotiations while maintaining and increasing commission levels for our services
- Acts as the first point of contact for merchants’ associations, manage relationships with them together with the CEO.
- Develops an operating budget for the merchants division that meets business goals.
- Contributes to financial forecasting in terms of reimbursement patterns, revenues and merchant sales activities.
- Builds methodologies to ensure an efficient network coverage with an optimal cost structure.
- Define & drive strong battle deal, Joint yearly business plan & partnership with key strategy merchant partners.
- Executes a proactive affiliation strategy considering country strategic directions, identifying prioritized clusters of merchants while optimizing commercial conditions.
- Defines the commercial KPI's and targets regarding affiliation, sales and revenue, co-design merchant sales incentive system with marketing, finance and HR.
- Uses the appropriate metrics (leading and lagging KPIs related to the Sales Funnel) to review the performance of his/her sales team.
- Ensures effective coaching practices are in place for all sales related activities.
- Creates strong relationships with key merchant stakeholders at senior levels.
- Ensures the correct adoption of processes, methods, tools and rituals for retaining key merchants.
- Analyses merchant loss reasons, building action plans to prevent avoidable losses for key merchants.
- Ensures usage of the CRM for selected merchant activities (Key negotiations, new product sales, merchant acquisitions).
- Provides organized feedback to other functions in company for improving value proposition, building new products / CSR initiatives or fine-tuning other tools and processes for merchants
- Monitors competitors' merchant practices, fees and commissions and alerts marketing teams & country COMEX periodically.
- Works in strong alignment with global and regional teams to exchange best practices in BRS merchants’ community.

**You’re a match**:

- Bachelor's degree in Sales, Business Administration or equivalent experience Master's degree preferred
- Minimum 5-7 years' experience in leading a sales team
- Previous experience in senior sales role with demonstrated ability to meet or exceed targets
- Previous experience in retain industries, fin-tech companies or marketplace business models is preferred
- English - Advanced, Proficiency in Microsoft Office, Knowledge of CRM software (sales force)
- Knowledge of the industry or market in which he or she is conducting analyses.
- Knowledge of local retail market, familiarity with Payment Technologies
- Local product specifics (technical, legal, social aspects), KPIs (data) understanding
- Understanding of the technical aspects of Sodexo merchant products
- Understanding Data protections regulations
- LinkedIn (and similar networking / social tools)

**Your team**:
**Merchants Team**

**To get this challenge**:

- Video call with Gauthier Hebbelynck
- Video call with Laurence Beauvy
- Video call with Vi NGuyen
- Video call with Fabien Malherbe
- Video call with Sébastien Godet

Your Location:

- Preferred: HCMC, Vietnam

**Salary**: Up to 1,000,000,000₫ per year

Application Question(s):

- Are you comfortable working in an onsite setting?
- Are you comfortable commuting to this job's location?
- Do you have minimum 5-7 years' experience in leading a sales team?
- Have you completed Bachelor's degree in Sales, Business Administration or equivalent experience Master's degree?
- Do you have experience in retail industries, fin-tech companies or marketplace business models?

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