Key Account Manager
5 months ago
Invest Talent JSC’s Client - a FDI Outdoor furniture company is looking for a Key Account Manager to delivery excillent experience to client by updating and following-up Orders from Factory to Customer Service Team and ensure all information updated on time and accurately.
**Report to**:Operation Manager (Expat)
**Responsibilities**:
- Project manage various international customers, to ensure developing schedule on track
- Make necessary negotiation (price, timeline) with customer if necessary
- Strong communication with production, shipping and purchasing team to have good internal support
- Price calculation and review.
- Manage visitations/inspections by international customers visiting Vietnam for the purposes of finalizing/establishing business with the company.
- Be the primary point of contact for International customer enquiries, both existing and prospective clients
- Ensure high standards of professionalism and customer service are maintained, thereby creating referral and intermediary opportunities
- Ability to follow strict manufacturing guidelines set by the customer.
- Coordinate with factory to ensure deadline, inspection, audit, testing
- Update and input all order into the Capital system, check the invoice/ payment of all suppliers.
- Follow customer’s payment and deposit
- Collaborate with sales team to improve sales forecast capacity
- Support shipping team to get the booking on time and support purchasing team in dealing with factory if necessary
- Submit documentation to customers: Shipping documents, Spec sheet, product dataand update all information into customer’s system.
- Others task and duties from time to time from management not stated on above
**Requirement**:
- University/College Degree in Import/Export, Business administration
- Knowledge of Production costing, Customer Service, Outdoor Furniture (Wood/Textile/Cushion)
- At least 05 years of experience in KAM or Customer Service Position
- Fluency in both verbal and written English and English
- Good at Microsoft Office software
- Strong in Negotiation Skill, Time-Management Skill
- Independent and able to work under pressure
- Approachable & a team player
- Attention to details & customer-focused
- Be willing to travel
**Working time**:Monday - Friday (8:00am - 5:00 pm)
**For detail information, please kindly reach**:0822 646 020 (Thư)
Pay: 50,000,000₫ - 70,000,000₫ per month
**Experience**:
- Key Account Management: 5 years (preferred)
- Customer Service: 5 years (preferred)
- Furniture: 4 years (preferred)
**Language**:
- English (preferred)
Willingness to travel:
- 50% (preferred)
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