Customer Experience

Financial Services **RESPONSIBILITIES**: **Key Accountabilities (1)** - Build bank-wide customer experience governance policy/framework & measurement, analysis: - Build bank-wide customer experience governance policy/framework in order to deliver greater customer experience (CX). - Define CX attributes in line with the company brand strategy; translate...

Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Digital Customer Experience Advisor**: - **Mã tin đăng: 3338540**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...

**What We Can Offer**: Defining value propositions Developing customer journey map Interfacing with customers directly Prioritizing user experience Being collaborative with other executives Motivating and managing team members Review regularly **Job Requirements**: Experience in same position and strong experience in designing and building customer...

Job Summary: - The Customer Project Manager Job Role purpose is to manage assigned customer projects to secure that project goals are met, customer’s expectations are fulfilled & that the customer relation is handled in the best possible way within the scope of the contract. Responsibilities & Tasks: - Establish project plan baseline: define project...

**What We Can Offer**: Our client, a European enterprise, is urgently looking for a Quality Manager to drive quality improvement. This is a great opportunity for you to join a dynamic working environment with good benefits. Report to: Operation Manager Location: Bac Ninh Scope of work: - Lead the internal audit and on-site audit activities. - Directly...

FMCG field - Based in Hanoi - Competitive package We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their...

Overview: We’re seeking an organized and detail-oriented customer success professional to join us as a key point of contact for our largest and most complex customers. You will onboard new customers, consult on processes, and instruct customers on best practices to maximize the value of their investment. This role works closely with internal teams to...

Hanoi, Hanoi- Work Type: Full Time- As a Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients. By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling. You are the primary customer-facing role, and your insights and...

**Join us in creating the technology that helps the world act together** We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive, sustainable, and accessible world. Be part of a culture built on an...

Overview: We’re looking for a customer-oriented Critsit Manager (Customer Service) to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison...

Do you have a passion for technology and people? Are you excited to be part of one of the fastest growing technology startups in Silicon Valley? Come join us in our awesome office with a PlayStation, Soccer Table, Beanbags, Free Daily Lunch and Dinners, and much more! Got It is looking for a customer service representative in its Hanoi office to help shape...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Respond to customs phone call inquiry. - Ensuring high-level documentation process: issue draft BL, final BL, releasing OBL, arranging tlx release, ect.. - Handling inquiry from customers. - Fulfill other tasks as assigned by the manager. **Chức vụ**: Nhân viên/Chuyên viên **Hình thức...

**Responsibilities**: - Log and classify all calls and requests for assistance in the customer relationship management system. - Filter and call out enquiries related to other aspects of the business and handover to the appropriate department. - Oversee enquiry resolution progress and proactively call customers with a status update or resolution if queries...

**Work Location: Yogyakarta, Indonesia** Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Interact with manufacturing to prioritize orders and with other areas of discipline to identify and solve problems pertaining to sales, service and delivery - Escalation of web site process and service issues in a timely and consistent manner - Coordinate with appropriate groups all special...

Fully take responsible for the Outbound team in Lazada Call Center, in detail: - Support the Customer Service Manager (CSM) in achieving business goals - Manage the day to day operations within the customer service team including process escalations, quality checking, and staffing needs - Build team spirit for a team with 30 members - Continuously implement...

Overview: - To ensure purchase orders from customer can be processed on-time and accuracy and deliveries and billing documents can be action. - Be the contact point of Sales/ Customers to work cross-functionally (QA, Finance, Planning, Logistics ) to settle issues related to sales operation. - To ensure all the information relevant to customer orders is...

We are looking for Customer Service Lead to join our team and provide the best service to our customer You will working at the newest O2O e-commerce platform at Viet Nam. English - Chinese - Vietnamese spoken. You will lead customer service team and provide the best customer service to our customer. **YOUR SKILL AND EXPERIENCE** - Team leader experience: 2...

**About Forma**: The market for employee benefits is broken. Companies spend millions annually on employee benefits that employees neither value nor regularly use. Founded in 2017, Forma set out to build a better model by challenging traditional one-size-fits-all approaches. Forma’s flexible benefits software helps companies offer competitive benefits...

**Based on time zone difference, you are expected to work at night.** **Working hours**:9:30 PM to 5 AM Vietnam time **Working mode**: Remote **Salary**: Start with $600 per month **Position Overview**: Hexa PM is seeking a motivated and experienced Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will...