Customer Support

At Palexy, we develop a pioneering AI-powered SaaS platform that can turn existing retail data, including CCTV footage, POS data, staff scheduling data, promotional calendar data, etc. into actionable intelligence in a fashion similar to e-commerce. We are seeking **Customer Support Specialist** for our Hanoi Office to help **Thai-speaking...

**Responsibilities**: - Monitor and receive calls from clients and welcome walk-in clients - Handle outbound calls to clients - Monitor & conduct agency support - Monitor and support agency recruitment, sell promotion gifts and other admin tasks - Monitor and check client’s potential name scan on Bridger, input new policy and process change when client...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Sử dụng live chat để trả lời các câu hỏi của khách hàng liên quan tới sản phẩm bằng app Shopify bằng Tiếng Anh - Học, sử dụng thành thạo và hiểu rõ về sản phẩm app để có thể giải quyết các vấn đề khi khách gặp phải. Ứng viên...

**Job Description Summary**: As a Customs Specialist for Vietnam, you will support and work with Country Customs Leader for HealthCare’s Customs operations, broker management, internal and external customs audits, special program initiatives and monitoring. This position will serve as an important contact to key stakeholders of the Healthcare business for...

**Mô tả công việc**: (Mức lương: 8 - 10 triệu VNĐ) Teamwork với đội kĩ thuật để xử lý các yêu cầu, vấn đề cho khách hàng Đưa ra các sáng kiến nhằm hỗ trợ khách hàng tốt hơn Đo lường hiệu quả support và tối ưu quy trình support (sẽ được training) Thu thập, cung cấp thông tin...

Assist Customer Success Manager in nurturing the long-term relationship with our customers, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction. - Identify and resolve challenges with product adoption encountered by our customers - Help customers maximize the value of Palexy products with...

We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant® for Data...

**Mô tả công việc**: (Mức lương: 9 - 15 triệu VNĐ) - Assist Customer Success Manager in nurturing the long-term relationship with our customers, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction. - Identify and resolve challenges with product adoption encountered by our customers -...

_**1. Customer Service**:_ - Solve customer inquiries via online ticketing system - Professionally resolve customers’ questions, submitted to our customer support channels - Build and enhance knowledge base/help center via online platform. - Compile reports for major questions and key CS metrics tracking. - Operate withdrawal/deposit request - Support with...

Overview: We are seeking a highly motivated individual to join our team as a Customer service & Escalation manager. In this role, you will work across a range of support offerings, including critical issue management and resolution, customer communication, and resource allocation. You will handle escalated customer/partner issues and complex support...

Communicate with the end-user & business partner on behalf of & together with Account manager - Process and follow sales order to fulfil account demand until delivery completed. - Check the appearance, quantity and label of goods before delivery. - Understand company documentation rule and advance business procedures between Company Internal & External...

Overview: We’re seeking a customer-oriented Microsoft ERP Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information...

Overview: We’re seeking a customer-oriented Microsoft CRM Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information...

28 Feb 2025 **Expert, Customer Insight (40000217)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: The job holder support management for the effectiveness of assigned customer portfolio **Key Accountabilities (1)**: - Customer and Industry Insights - Design and deploy offerings and CVP/ business orientation at...

The Customer Service - Product Engineering representing Asia Region (residing in Vietnam), is responsible for supporting clients within their assigned territory for exiting and newly commissioned water slide attractions. This role requires interaction with several internal groups, such as Project Management, Field Services and Account Management. **YOUR...

**Responsibilities**: - Communicate with clients to understand project requirements and provide appropriate solutions to help clients secure projects. - Train clients on product technical knowledge, helping them quickly familiarize themselves with product solutions. - Prepare product technical documentation to assist clients in quickly understanding product...

**Mô tả công việc**: (Mức lương: 9 - 13 triệu VNĐ) Qikify a.ka.a Ownego Chúng tôi đang tìm kiếm những Supporter nhiệt tình và sẵn sàng thử thách với các sản phẩm digital thú vị. Bạn sẽ làm việc với các thành viên khác trong team thực hiện các nhiệm vụ sau: - Hướng dẫn khách hàng xuyên...

Department Operations - LevelExperienced (Individual Contributor) - LocationVietnam - Hanoi The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

Responsibilities: - Provide accurate and timely information to clients and partners on details of company's products and services - Resolve customer's issue by providing the appropriate solutions following company's SOP - Responds to client inquiries and correspondence in timely manner - Maintain positive and professional relationships with customers -...

17 Jan 2025 **Officer, Corporate Supporting Services (40000250)**: - Category: Global Transaction Services Division - Job Type: - Facility: Customer Services **Job Purpose**: The job holder primarily accountable for providing support in according with GTS service standards provided to specific rainmaker clients across GTS products/service including Cash...