Officer, Corporate Supporting Services
2 weeks ago
17 Jan 2025
**Officer, Corporate Supporting Services (40000250)**:
- Category: Global Transaction Services Division
- Job Type:
- Facility: Customer Services
**Job Purpose**:
The job holder primarily accountable for providing support in according with GTS service standards provided to specific rainmaker clients across GTS products/service including Cash Management,Trade, SCF, Liquidity Managements, Custody services (optional: but not limited to lending products/services) throughout transaction journey from Pre - In - Post transactions.
**Key Accountabilities (1)**:
- COROPRATE SUPPORTING SERVICES
- Providing support to BB clients and BB Branches ONLY through client transactional journey ((PRE-Transaction -> IN-transaction -> POST-Transaction) across the bank's products và services as set in the service standards and/or promised by the Bank under business programs/ agreements, including handling feedback/complaints.
- Being the “skilled agents” (2nd layers” in service và support flow starting from the single-contact-point, so called "Client Contact Center" (CCC)
- Act as technical experts to provide guidance, instructions, supporting to Clients in preparing transaction requests so they can make transaction requests successfully. (PRE-Transaction journey)
- Support, update client re transaction status, additional supporting docs/info, exceptional approval required across GTS products / services và lending (IN-Transaction journey)
- Support, update client re transaction status, additional supporting docs/info, additional services required across GTS products / services và lending (POST-Transaction journey)
- Ensure all enquiries và supporting requests are answered/resolved in compliance with the Bank's và legal regulations
- Full compliance and achievement in service standards offered/agreed to each rainmaker
- Periodic consolidate service và support request report including statistics of service SLA, support quality, clients feedback/comments, etc
IN ORDER TO achieve a team with high caliber to deliver excellent service quality under TCB corporate service charter.**Key Accountabilities (2)**:
- CORPORATE SERVICE QUALITY MANAGEMENT và MONITORING
- Monitor GTS service across the bank's products và services as set in the service standards and/or promised by the Bank under business programs/agreements and ensure those are met by other functional teams (Chain coordinator)
- Oversight and support Client support service team in solving “complicated” client issues including involvements of multi-functional teams and where technical / exceptional solutions required
- Be responsible for all clients’ issues including consulting, supporting clients in preparing transaction requests, information / supporting docs required, etc..including handling feedback/complaints.
- Lead and coordinate functional teams involved in transaction processing steps with objectives of meeting service standards agreed with Clients, risks are controlled/mitigated, compliance objectives are achieved. Periodic consolidate service và support request report including statistics of service SLA, support quality, clients’ feedback/comments, etc.
IN ORDER TO reduce breach of service quality and achieve high client satisfaction and loyalty
**Key Accountabilities (3)**:
- CORPORATE SERVICE QUALITY STANDARD MAINTENANCE
- Accountable to deliver client service standards for GTS related activities for all clients and coordinate the service delivery team and other internal stakeholders (GTS Service Managers, Service standard/policy make, etc.) to develop clients' service proposition and manage clients' service needs, identify opportunities and deliver the Bank's services post successful mandate of the clients.
- Ensure optimum service delivery by monitoring of transaction dashboard and proactive review of client data
- Uphold good conduct - ensure full compliance with regulations, policies, and procedures
- Support in reviewing the process of consolidating service process and transactions and provide advice on improvement of service standards
IN ORDER TO ensure adherence to TCB’s superior service culture
CORPORATE SERVICE QUALITY ENHANCEMENT
- Responsible for gathering Voice of Customer (VOC) (feedback) from key accounts in terms of service and sales capabilities offered by GTS, and to collate and report back the findings to the GTS Service Director and other key stakeholders to make aid in decision making
- Manage corporate relationships and encourage client providing feedback on the service quality
- Logging and handling of non-standard enquiries and liaise with the other functional teams to resolve.
- Gather feedback from client / conduct service reviews with selected clients and identify and close gaps between clients’ needs and service delivery
IN ORDER TO optimise customer satisfaction, retention and proactive client engagement**Key Relationships - Direct Manager**:
Manager, Corporate Supporting Services
**Key Relationships - Direct Report
-
Guest Services
2 weeks ago
Hà Nội, Vietnam JLL Full timeJLL supports the Whole You, personally and professionally. The Guest Services & Workplace Support Officer, will be responsible for: Guest Services Create a comfortable, welcoming, and hospitable experience for client's employees and visitors. Boost agility in the workplace by managing up-to-date visitor information. Handle internal & external calls and...
-
Hà Nội, Vietnam HSBC Full time-Job Advert Details Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...
-
Expert, Corporate Governance and Structure
1 week ago
Hà Nội, Vietnam Techcombank Full time28 Aug 2024**Expert, Corporate Governance and Structure (40001066)**: - Category: Corporate Strategy & Transformation- Job Type: - Facility: Strategy & Corporate Development**Job Purpose**: - The job holder: - Build and adjust the structure, organization, functions, tasks, coordination among units in the bank in accordance with the strategy and business...
-
Expert, Corporate Governance and Structure
1 week ago
Hà Nội, Vietnam Techcombank Full time2 Oct 2024**Expert, Corporate Governance and Structure (40001066)**: - Category: Corporate Strategy & Transformation- Job Type: - Facility: Strategy & Corporate Development**Job Purpose**: - The job holder: - Build and adjust the structure, organization, functions, tasks, coordination among units in the bank in accordance with the strategy and business...
-
Hà Nội, Vietnam Techcombank Full time4 Sep 2024**Senior Officer, Customer Relationship Management (40000960)**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Corporate Banking**Job Purpose**: - The job holder: - Support the Corporate Banking Manager (SRM) and the Corporate Banking Specialist (RM) in providing products and services to customers in accordance with...
-
Hà Nội, Vietnam Amazon Corporate Services Vietnam Company Limited - K62 Full timeGraduate between Feb 2025 to Sept 2026, Bachelor’s degree in engineering field is a must, and engineering degree in E/E and IE is nice to have. - Work 3 to 5 days per week for at least 6 months. - Strong skills in managing events. - Excellent verbal, interpersonal and written communication skills - both in Mandarin and English. - Good vision, analytical,...
-
Operations Program Manager, Global Operations
2 weeks ago
Hà Nội, Vietnam Amazon Corporate Services Vietnam Company Limited Full timeBachelor’s Degree required or equivalent combination of education and experience. - Strong Lead with minimum eight (8) years factory operations/manufacturing experience, or working with contract manufacturers. - Comprehensive knowledge of project management principles, practices and procedures in supply chain and operations, as well as internal policies...
-
Executive - Accounting and Tax Services
6 days ago
Hà Nội, Vietnam TMF Group Full time**Job no**: 574270 **Work type**: Full time **Location**: Hanoi, Vietnam, Vietnam **Categories**: Client Accounting **Office Location**: Hanoi **ABOUT TMF GROUP** TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. Our 9,100 experts and 125 offices in 85 jurisdictions worldwide...
-
Credit Risk Management Services Officer
7 days ago
Hà Nội, Vietnam Citi Full timeWhether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...
-
Hà Nội, Vietnam Techcombank Full time30 Sep 2024**Senior Officer, Corporate and Commercial Credit Risk Appraisal (40000737)**: - Category: Risk Management Division- Job Type: - Facility: Corporate Banking**Job Purpose**: Implement credit appraisal; Participating in building credit products/solutions for customers belongs to Wholesales banking' MM/SME segment; Ensuring that credit apprasal'...
-
Business Support, Corporate Risk
1 week ago
Hà Nội, Vietnam WTW Full time**Description**: **The Role** - Daily deliver timing, operational and technical support to brokers, including but not limited to: +) Pre-placement: renew or create new account in CRM system, prepare renewal package, +) Broker Agreement/Letter of Appointment/Broker of Record Letter, draft renewal notice with relevant information, verify KYC requirements,...
-
Customer Support Senior Analyst
4 weeks ago
Hà Nội, Vietnam Manulife Full time**Responsibilities**: - Monitor and receive calls from clients and welcome walk-in clients - Handle outbound calls to clients - Monitor & conduct agency support - Monitor and support agency recruitment, sell promotion gifts and other admin tasks - Monitor and check client’s potential name scan on Bridger, input new policy and process change when client...
-
Attorney - Corporate
1 week ago
Hà Nội, Vietnam ITC WORLDWIDE Full time**Job locations**:Any ITC Office (NA | EMEA | IN**)** **Position Overview**:The Corporate Attorney will provide legal advice and guidance to management on mergers and acquisitions, corporate initiatives, and other strategic initiatives. This attorney will also be responsible for drafting and negotiating contracts, advising on corporate law and compliance...
-
Branch Service Senior Officer
4 weeks ago
Hà Nội, Vietnam UOB Vietnam Full timeAbout UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches...
-
IT Support Executive
2 weeks ago
Hà Nội, Vietnam Esoft Vietnam., Ltd Full time**Esoft Vietnam., Ltd**: Based in Hanoi, Esoft VN is part of the Danish owned Esoft Systems Group established in year 2000 - Company type - IT Service and IT Consulting - Company industry - IT Services and IT Consulting - Company size - 501-1000 employees - Country - Vietnam - Working days - Monday - Friday - Overtime policy - No OT - Tòa Hàn Việt, 203...
-
Hà Nội, Vietnam Techcombank Full time30 Sep 2024**Senior Officer, Corporate and Commercial Credit Risk Appraisal (40000737)**: - Category: Risk Management Division- Job Type: - Facility: Risk Management**Job Purpose**: Implement credit appraisal; Participating in building credit products/solutions for customers belongs to Wholesales banking' MM/SME segment; Ensuring that credit apprasal'...
-
Senior Expert, Corporate Strategy Planning
1 week ago
Hà Nội, Vietnam Techcombank Full time2 Oct 2024**Senior Expert, Corporate Strategy Planning (40001070)**: - Category: Corporate Strategy & Transformation- Job Type: - Facility: Strategy & Corporate Development**Job Purpose**: - He / She is an integral member of the team and is expected to contribute towards (but not limited to) strategy development, and strategy execution. As part of the...
-
Assistant, Vietnam Hanoi Office
6 days ago
Hà Nội, Vietnam ING Full timeJob Title: Assistant, Vietnam Hanoi Office Corporate Title: Staff Term: 12 months Reports to: Country Manager, Vietnam Location: Hanoi City ING Bank ING Bank covers Wholesale and Retail Banking in Asia Pacific. Our Wholesale Banking business is present and active in 11 major economies in the Asia Pacific, namely Australia, China, Hong Kong SAR, India,...
-
Credit Reappraisal Officer
2 weeks ago
Hà Nội, Vietnam Indovina Bank Full time**Mô tả công việc**: (Mức lương: 14 - 19 triệu VNĐ) - Re-appraise all the credit proposals (including corporate bond trading) received from Business Units/ H.O Departments for ensuring all the credit activities are in compliance with IVB internal credit policies and as regulated by the State Bank of Vietnam. - Conduct Credit Re-appraisal Reports...
-
Hà Nội, Vietnam CÔNG TY L&A Full time**Office Admin (Corporate Affairs Assistant)** - **Mức lương: 8 - 9 triệu + pc** - **Văn phòng**:Tầng 1,2 Tòa nhà Hapulico Complex, 01 Nguyễn Huy Tưởng, Q.Thanh Xuân, Hà Nội. - **Làm việc**:T2 - T6 --- - #**CÔNG VIỆC**: - Gửi thông báo về việc tổ chức các buổi hội thảo, tập huấn, tọa đàm,. - Thực...
