IT Support Specialist

2 weeks ago


Hanoi, Vietnam Bosch Group Full time

Company Description
**_
The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology._**_ _
- In Vietnam, Bosch is currently active with eight business divisions: Automotive Aftermarket, Drive and Control Technology, Power Tools, Building Technology, Thermo technology, Packaging Technology, Two-Wheeler and Powersports and Sales Original Equipment._
- Furthermore Bosch opened its first Software and Engineering Centre of Southeast Asia in Ho Chi Minh City and an Automotive R&D Centre, located in Ho Chi Minh City in July 2014._

**Job Description**:

- Responsible for IT service delivery excellence within the target business plan defined for Hanoi location
- Lead and ensuring BD team is delivering high value IT operation and support services to customers
- As part of the regional IT business partnering team to engage within BD/PFP, BD BUs through regular engagement activities or consultancy to drive awareness and adoption of IT products and services
- Contribute to BD virtual team initiatives through active participation or support for relevant virtual team activities
- To build strong business relationship between BD and its customers on BD Products and Services
- To be actively involved in Customer Engagement activities to disseminate latest BD products and services, plan and conduct plant-wide BD communication or Info sharing session, face to face engagement with key stakeholders
- Manage feedback and escalations from the regions/locations

**Qualifications**:

- Work Experience: Professional 5 years
- Leadership Experience: 2 years
- IT Operations Management Experience: 3+ years
- IT Project Management Experience: 3+ years
- Education: Bachelor, majored in: Information Technology, Computer Science, Information Systems or equivalent
- Experience in Manufacturing environment is preferred
- Experience in ITIL Framework, IT environment and/or ITM IT for Manufacturing is an advantage

Additional Information
- Committed 13th month bonus
- Collaboratively yearly performance bonus
- Meal & Parking allowances
- Premium insurance for employee
- Flexible benefits
- Domestic and international training opportunity
- Career development program with buddy and mentoring program
- Good benefits of company activities, team building and year end party
- Opportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the digital transformation era



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