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Order Handling Specialist
2 weeks ago
**Order Handling Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
As an Order Handling Specialist, you will be responsible for providing customers support (e.g., technical, order assistance, payment-related assistance) in order to achieve target levels of service quality, operational efficiency and customer satisfaction. Reporting to Service Sales Manager, you will be implementing and ensuring compliance with global and local standards, rules, tools, policies and processes related to operations/project execution ad shares functional best practices and lessons learned across the organization. This position is based in Hanoi, Vietnam.
**Your responsibilities**:
- Implementing customer support strategy in order to achieve targets levels of service quality, operational efficiency and customer satisfaction
- Ensuring achievement of established targets, through oversight and definition of improvement actions as needed
- Processing orders by coordinating with sales, product marketing, logistic and other internal teams to ensure that customers receive accurate and timely delivery of products and acts as first port of call to customers’ questions and orders
- Ensuring accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etc
- Supporting sales team in pre-sales or after-sales service with resolution of customer issues and by ensuring effective and efficient customer communication even by specific commercial communication tools
- Implementing HSE and business compliance standards and regulations in the area of responsibility
- Focusing on achievement of inventory turn on finished goods, requested on-time delivery, Net Promoter Score (NPS)
**Your background**:
- University Graduate in related fields; with knowledge in finance is preferable
- Minimum 1-2 Years of experience in supply chain management, order assistance, payment-related assistance
- Basic knowledge in SAP is preferred
- Solid understanding and experience working with Microsoft office
- Excellent communication skills in English both written and oral
**Benefits**:
- Accident insurance
- Transportation Allowance
**More about us**:
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