Order Fulfilment Specialist

4 days ago


Hanoi, Vietnam ZEISS Group Full time

Reporting to the Supply Chain Manager, the Order Fulfilment Specialist will be responsible for managing the order-to-cash (O2C) process including order entry, administration, and shipping. Oversees the order tracking process and

ensures orders are processed in accordance with the organization's customer service standards. The individual will be required to support reporting and analysis as per assigned by manager

Including but not limited to:

- Responsible for complete Order-to-Cash (O2C) process, using defined IT platforms, as key Business Supporting Function
- Order-to-Cash (O2C) Process includes:

- Processing of customer orders in SAP upon receipt via different channels / platforms
- Issuing Purchase Orders / manage Cross-Company Purchase (CCP) to factories / suppliers
- Follow-up on customer orders (new/aging) to ensure timely fulfilment of goods, services and information to customers.
- Monitor open purchase orders / inbound deliveries from factories and suppliers
- Preparation of documents (Invoices / Delivery Notes) for scheduled deliveries
- Coordinate with warehouse / 3PLs on shipment schedules / deliveries to customers
- Handle return goods process (excess or defective) from customers; and to factories / suppliers
- Ensure processes to manage transactions of goods and services in various IT platforms, are 100% in compliance with standard operating procedures
- Work in partnership / close collaboration with cross functional teams (i.e. Finance / Sales & Administration / IT / HR / Regulatory) etc
- Addressing any daily logistics operational issues with service providers
- Participate in operational activities when required, example annual stock take and reconciliation, audits by
internal and external regulatory boards
- Support in the implementation of projects to drive continuous process improvements
- Support Business Function in monthly reporting as assigned by Manager
- Any other duties and responsibilities as directed by Manager

Your ZEISS Recruiting Team:
Doan Le Thuy Duong



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