Live Support Specialist

6 months ago


Hanoi, Vietnam Kraken Crypto Exchange Full time

Live Support Specialist - Vietnam

**Building the Future of Crypto**

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

**What makes us different?**

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.

As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.

**Become a Krakenite and build the future of crypto**

**Proof of Work**

**The Team**

By combining in-depth crypto knowledge, a passion for the industry, and a strong technical background, our Live Support team plays a strong role in our success and ability to deliver world class support. The Live Support team is critical in our mission of bringing crypto to every corner of the world, and is full of bright, charismatic individuals with a knack for helping others. Not only are they bright, but also vigilant and in-touch with the ever changing crypto world. Our Live Support team is incredibly adaptable, adjusting workflows and processes in matters of minutes to accommodate our clients' requests and ensure that their Kraken experience is something to remember. In many cases, the Live Support team is the first point of contact for our clients, and it is our duty to leave a fantastic impression, while making sure inquiries are handled directly or escalated to the appropriate specialists.
- **This is a fully remote role requiring English fluency, based in Vietnam**:

- **Spanish and French fluency are a bonus**:

- **You must be willing to work evenings and weekends**

We're seeking passionate, security-first client experience wizards who are absolutely pumped about digital assets

Imagine this: You're part of a dynamic, top-tier team of client experience all-stars, working full-time from home. But here's the kicker: Our mission is what fuels our fire We're talking about an unwavering commitment to making the crypto universe a better place for each Kraken client by providing a 6 star client experience on each interaction

**The Opportunity**
- **Working at Kraken**:Build on 12+ years of our mission, and join forces with many of the most talented crypto experts in the world
- **Client Interaction**:Handle frontline client interactions through phone support and chat, prioritizing swift issue resolution and exceptional client care
- **Comprehensive Training**: Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings
- **Performance Excellence**: Attain performance targets established by your Team Lead/Supervisor, aligning with Kraken's overarching objectives
- **Crypto Expertise**: Leverage your crypto knowledge to tackle intricate challenges within a dynamic environment
- **Ongoing Support**: Engage in regular one-on-one video sessions and coaching with your Team Lead
- **Wellness**: Take care of your health through the various benefits available via our dedicated team.
- **Equipment will be provided**

**Skills you should HODL**
- **Security and Privacy Focus**: Prioritize security and privacy for Kraken and our clients
- **Mission-Driven**: Motivated by Kraken's mission and driven to create a seamless support experience for our diverse global client base
- **Flexibility**: This is a full-time, 100% remote role working from home with various schedules and weekends required, we offer a generous amount of paid vacation time
- **Language Proficiency**:Fluent in English and either Spanish or French
- **Crypto Conviction**:Possess a deep passion for, or understanding of the digital asset industry. Ideally you also have a strong knowledge of cryptocurrencies and trading
- **Effective Communication**: Excellent communication skills
- **Adaptability**: Ability to thrive in a fast-paced environment

**Interested so far? Here's how the hiring process will **be**:

- Pre-screen assessment - about crypto and client support (to be completed in 72 hours)
- Video call with our Talent Acquisition team (30 minutes)
- Interview with the Client Engagement team (60 minutes)
- Final interview with Client Engagement team managers/directors (60 minutes)

LI-Remote #LI-AZ1

As an equal opport



  • Hanoi, Vietnam INFUSE Full time

    **OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....


  • Hanoi, Vietnam Siemens Healthineers Full time

    Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and...


  • Hanoi, Vietnam esoft systems Full time

    **I. ABOUT ESOFT** Esoft is one of the world’s leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide. Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative...


  • Hanoi, Vietnam UJET Full time

    **About Us** UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use,...


  • Hanoi, Vietnam Kraken Crypto Exchange Full time

    Phone Support Specialist - Vietnam **Building the Future of Crypto** Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. **What makes us different?** Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our...

  • Nutrition Specialist

    6 months ago


    Hanoi, Vietnam Reckitt Full time

    **Nutrition Specialist** **Ha Noi, Hanoi** **Competitive Salary & excellent benefits package** - Working with customers in the medical and pharmaceutical fields, you’ll take ownership for your own area of the business. Managing your own territory, you’ll design and implement medical marketing strategies. You’ll build trust and relationships. You’ll...


  • Hanoi, Vietnam DKSH Full time

    **Location**:Ha Noi, VN, VN**Job Function**:Sales**Requisition Number**:147886**Description**: **Job Summary** The Application Specialist is in charge of IVF (In Vitro Fertilisation) products. **General Responsibilities** - Support installation and train customers to use relevant medical instruments. - Troubleshoots product issues at customer sites and...


  • Hanoi, Vietnam Trdfin Support Service Pvt Ltd Full time

    Euro Exim Bank, an award-winning and high-performing global financial institution is seeking freelance-based professionals to sell trade finance services to exporters and importers worldwide. If you are truly passionate about sales and have outstanding selling skills, this role could be for you. **Main features of the job,** - Freelance basis only (this is...


  • Hanoi, Vietnam MSD Full time

    **POSITION OVERVIEW**: The Operation Access is responsible for raising HCPs awareness and monitoring the implementation Patient Access Program to our company products in accordance with approved/licensed product labeling. Reporting to the Patient Access & Process Excellence Lead, the Operation Access Specialist will ensure the successful operation of the...


  • Hanoi, Vietnam WVI Full time

    With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s...


  • Hanoi, Hanoi, Vietnam Grow-Talent Full time

    Grow-Talent.com is partnering with a leading B2B solution provider to recruit Vietnamese speaking Gaming Hosts for their studios in Bucharest, Romania.**Job Overview:**We are seeking an experienced Gaming Host to join our team in Bucharest, Romania. As a Gaming Host, you will be responsible for hosting and dealing various casino games in a studio while live...


  • Hanoi, Vietnam Talentnet Full time

    $2,000 - $2,000 - Chemicals **RESPONSIBILITIES** - Demonstrate understanding of market planning and strategy development process and provide inputs on market industry, financial and sales analysis. Support Channel and Brand Specialist in Formulating annual marketing plan and development of Business Plan and Strategic Network Plan (SNP)_ - Study and...

  • IT Specialist

    6 months ago


    Hanoi, Vietnam Niteco Full time

    **_#Location: Ha Noi#_**: We are looking for an IT Specialist to strengthen further our service in digital transformations. The IT Specialist shall support managing infrastructure and systems for the whole company and our global clients. **JOB DESCRIPTION**: The main responsibilities of the IT Specialist include: - Design and implement an architecture that...

  • IT Specialist

    6 months ago


    Hanoi, Vietnam Niteco Vietnam Company Limited Full time

    **_#Location: Ha Noi#_**: We are looking for an IT Specialist to strengthen further our service in digital transformations. The IT Specialist shall support managing infrastructure and systems for the whole company and our global clients. **JOB DESCRIPTION**: The main responsibilities of the IT Specialist include: - Design and implement an architecture that...

  • Quality Specialist

    6 months ago


    Hanoi, Vietnam ABB Full time

    **Quality Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...


  • Hanoi, Vietnam Culmen International LLC Full time

    Overview: Established in 2004, Culmen International is committed to enhancing international security, strengthening homeland defense, optimizing government operations and providing humanitarian assistance around the world. We provide technical and management expertise, develop innovative technology solutions, and deliver youth care services, logistics,...


  • Hanoi, Vietnam Novartis Full time

    394679BR **Field Product Specialist - Cardiovascular**: Vietnam **About the role** Location: Ha Noi #LI Hybrid About the Role: We are looking for experienced sales professionals to help us with our ambitious mission to reach twice as many patients twice as fast. As a Field Product Specialist you will be responsible (directly or indirectly) for achieving...


  • Hanoi, Vietnam Novartis Full time

    387029BR **Field Product Specialist - Oncology**: Vietnam **About the role** Location: Ha Noi #LI-Hybrid About the Role: We are looking for experienced sales professionals to help us with our ambitious mission to reach twice as many patients twice as fast. As a Field Product Specialist you will be responsible (directly or indirectly) for achieving sales...


  • Hanoi, Vietnam Printify Full time

    Acquisition & Content **Location**:Hanoi **The Company** - James Berdigans, Founder and Executive Chairman of Printify_ - “Our mission is to build a platform that lets anyone, anywhere unlock their own personal freedom. The freedom to generate income, be your own boss and set your schedule. So far, we’ve seen more than 6 million people sign up to start...


  • Hanoi, Vietnam BAXTER Full time

    **Vantive: A New Company Built On Our Legacy** Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...