Director of Operation F&b

2 weeks ago

Hanoi, Vietnam Công Ty TNHH Quản Lý Bất Động Sản Highgate Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

Operational Leadership
- All teams of the respective F&B business units have clear understanding of their duties, responsibilities, and key performance indicator expectations.
- A culture of excellence, teamwork and continuous improvement is always fostered and visible.
- Strategies to enhance operational efficiencies, guest experience and cost effectiveness are developed and implemented in all business units.
- Best practices are followed and safeguarded by personal presence and involvement by providing regular on site and occasional remote support to business unit leaders.
- Quality Assurance programs are implemented in all operational areas to ensure compliance with company & industry standards as well as local regulations
- Pre-opening timelines & critical paths are established, approved, and followed accurately and to the desired quality.
- Standard Operating Procedures (SOPs) and Local Standard Operating Procedures (LSOPs) are developed, reviewed, and audited regularly.
- Existing processes are challenged and reviewed, innovation is encouraged, and open communication lines are maintained to ensure additional value can be created.
- Active floor presence in all business units is maintained on a consistent basis, VIP guests and events are personally coordinated.
- Expectations and guidelines on food hygiene and handling standards are set, implemented, trained and controlled.

Financial Management
- Financial success is ensured by actively monitoring and guiding the teams on actions to be taken on KPIs related to operational efficiencies, revenue generation and cost control.
- New business models or locations are evaluated for their financial feasibility and business plans are developed together with the Executive Committee.
- CAPEX budgets for new developments or renovations are developed and respected in their implementation
- Oversight of all portfolio businesses financial aspects is maintained and reported on a weekly, monthly, and yearly basis. Budgets are reviewed and followed in all business units.
- Purchasing and Procurement processes are closely monitored and evaluated, purchasing agreements are negotiated in the owning company's best interest.
- Cost control measurements and systems of accountability are developed and implemented without compromising on quality.

Sales & Revenue Growth
- Marketing and PR activities and plans are developed, approved and implemented on property and head office level.
- Menus are developed, reviewed, and proposed at regular review intervals. Menus are always market appropriate, innovative, and following brand guidelines.
- Close relationships with the entire partner network are fostered, maintained, and developed actively with personal involvement.
- Periodic sales reports & reviews are produced and reviewed. Recommendations and action plans are formulated.

Team Development
- All business units consistently maintain an engaged and skilled workforce by means of training opportunities and clearly defined job descriptions, scope, and performance management reviews.
- Property personnel is recruited, trained, and guided following the established standard and processes. A culture of care and continuous growth is fostered through personal involvement
- Regular meetings, events and trainings are attended and observed in all operational units.
- All Key personnel of the business units receive the necessary attention, guidance and onboarding support to succeed in their roles.

Reporting & Administration
- Reporting standards are clearly outlined, defined, and monitored. Reports are delivered consistently and timely at all times.
- Key leadership meetings are planned, executed and participated in on a monthly/weekly or daily basis.
- Daily/Weekly/Monthly/Yearly reporting schedule and Management Information Systems (MIS) are implemented and followed in all business areas.
- Relationships with all stakeholders are maintained actively and frequently.

Other duties are performed as assigned by the Head of Management.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
13th month salary

KPI Bonus

There is a bonus regime on holidays and Tet

Annual Leaves

Social insurance, health insurance, unemployment insurance

Health care insurance PVI

Periodic health examination

Company trip, team building

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Bachelor's degree in Hospitality Management, Business Administration or a related field.
- Proven experience in a senior F&B management role, overseeing multiple outlets or locations.
- A culinary arts background is a distinct benefit
- Strong leadership and organizational skills with the ability to drive performance and achieve results.
- Excellent communication and interpersonal skills.
- In-depth knowledge of industry trends, customer preferences, and e

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