Director of Food and Beverage

3 weeks ago

Hanoi, Vietnam Pan Pacific Hotels Group Full time

**Vietnam***

**Pan Pacific Hanoi***

**Food & Beverage***

**Job Grade**:

Full Time

Enjoy the best views of West Lake at Pan Pacific Hanoi, your oasis of calm in a bustling city. No matter how long you plan to stay at our Hanoi hotel, you will find comfort and convenience in our rooms and serviced suites.

If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.

The Role

The F&B director is responsible for developing and implementing a strategy to fulfill the objective of increased sales and is also responsible for the overall operation of Food & Beverage and its team.

The F&B Director is responsible for giving direction to the entire food & beverage operational departments, which include Banquets, Restaurants, Room service, Lounge, Bakery, and Kitchen. The F&B Director is responsible for continually focusing on achieving hotel profitability through revenue generation and effective cost controls. They must achieve guest satisfaction targets and team member satisfaction goals. In addition, they are responsible for developing and training F&B operational managers and supervisors, analyzing current trends, and making recommendations accordingly.

**1. Leadership and Management**:

- Direct, lead, and manage all operational activities of the Restaurant, Bar, Room Service, Banquets, and Kitchen within the hotel.
- Provide clear and effective leadership to departmental managers and staff, fostering a collaborative and high-performance work environment.
- Oversee the development of all budgets, forecasts, and schedules in line with the hotel's business plan, ensuring financial targets are met or exceeded.
- Implement guidelines, policies, and procedures for the operating departments to maintain consistency and quality in service delivery.

**2. Operations and Meetings**:

- Guide operations and establish a work environment conducive to achieving departmental and hotel goals and objectives.
- Conduct daily briefings with team members to communicate current key activities and objectives, fostering engagement and alignment.
- Attend all scheduled meetings as an integral part of the hotel's business team, actively contributing with proper preparation and insight.

**3. Human Resources and Communication**:

- Interview, select, train, appraise, coach, counsel, and discipline departmental employees/managers according to company standards, ensuring a skilled and motivated workforce.
- Effectively communicate with team members, providing clear direction, feedback, and support to enhance performance and morale.

**4. Guest Satisfaction and Service Excellence**:

- Anticipate changes in guest needs, the guest mix, and the competitive set to recommend appropriate product/service and operational changes as necessary, ensuring exceptional guest experiences.
- Ensure guest and employee satisfaction while maintaining market competitiveness and exceptional financial performance.
- Address guest issues promptly and proactively establish processes to promote guest satisfaction and loyalty.

**5. Brand Representation and Compliance**:

- Be an inspiration to all hotel staff, exemplifying the hotel's luxury standards of performance, service, and guest experience.
- Interact positively with other departments to ensure a seamless and luxurious guest experience throughout the hotel.
- Ensure compliance with local health and safety regulations and uphold the hotel's values, brand standards, and grooming guidelines.

Talent Profile
- Minimum of 5 years of food and beverage management experience, preferably in the luxury setting
- A strong understanding of operational controls, budgeting, forecasting, menu engineering, sales, and marketing
- Strong oral and written communication skills
- Ability to train and develop team members
- Ability to work effectively in a team environment and take initiative
- Excellent organizational skills
- Analytical skills
- Computer skills (word processing, spreadsheet, and presentation software)
- Language skills according to the hotel's needs

How to Apply

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