Customer Service Assistant

4 days ago


Ho Chi Minh City, Vietnam Savills Vietnam Full time

**POSITION OVERVIEW**

**RESPONSIBILITIES**
- Overall in-charge for maintaining and monitoring VIP member database including upgrades, campaigns i.e., Birthday Journey, VIP rewards e.g., vouchers and gifts, and other future VIP-related activities.
- Receive and assist all VIP members visiting the VIP Lounge in a professional, courteous, and energetic manner. Also serving as the primary source of information for any VIP member inquiry regarding the use of the VIP Lounge, activities, and privileges available.
- Support Centre Management in the communication and implementation of all marketing and PR initiatives and promotions relevant to the VIP members e.g., free parking, VIP voucher/gifts redemption, and other privileges thereof.
- Advise Centre Management, and in particular the Marketing Manager, on any VIP member feedbacks and trends in relation to Crescent Mall.
- Collect and forward VIP Member Comment Cards to line Manager.
- Actively participate in any training and development.
- Advise Operational staff on any issues requiring attention.
- Deal with guests in distress in a calm and effective manner.
- Maintain the VIP Lounge in a clean and professional manner at all times.
- Other duties as delegated from time to time by line Manager.

**REQUIREMENT**
- College or Bachelor Degree in Hospitality or relevant fields
- Previous customer service/ guest service/ reception experience is preferred
- Ability to communicate to a broad range of visitors in a pleasant, friendly manner
- Ability to communicate effectively, both verbally and written, in both Vietnamese and English to an advanced level
- Proficiency on software programmes including but not limited to Microsoft Word, Excel, Outlook, PowerPoint, and mobile apps.
- Impeccable telephone manner, articulate and polite at all times
- Knowledge on operation of standard office equipment
- Sound experience working in a customer-focused and fast-paced professional environment
- Positive, energetic, accommodating, and go-for-it attitude
- **Must be flexible, being able to work nights (latest shift will end at 10:15PM), weekends, and holidays.



  • Thành phố Hồ Chí Minh, Vietnam Conexus Crypto Full time

    Exciting Opportunity for a Customer Service Assistant in Ho Chi Minh City! **Position**: Female Customer Service Assistant (Female/Speak Basic English) **Location**: Landmark 81, HCM city **Working Hours**: 10 AM - 6 PM, 6 days a week **What We Offer**: - **Competitive Benefits**: Start with a base salary of $500 first month, ~$600 to $700 from the second...

  • Customer Service

    7 months ago


    Ho Chi Minh City, Vietnam growthfn Full time

    a leading BPO company, providing exceptional customer service solutions to clients globally. We are currently seeking a dynamic and fluent Vietnamese speaker to join our customer service team as a Customer Service Representative. **Responsibilities**: - Resolve customer inquiries and complaints in a professional and efficient manner - Process orders,...

  • Customer Service

    6 months ago


    Ho Chi Minh City, Vietnam GNT VN Co., Ltd Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - **Customer Support**:Provide prompt, friendly, and efficient assistance to customers via various channels: Facebook, Social Media, Lazada, Shopee, Tiktok,... - **Product Knowledge**:Develop a deep understanding of our product catalog to accurately address customer inquiries, provide...


  • Ho Chi Minh City, Vietnam Maple Healthcare Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Introduction: Main duties: - Greetings and welcoming patients, managing appointment schedules, providing general information to patients regarding Chiropractic and Wellness. - Maintains patient accounts by obtaining, recording, and updating personal and financial information. - Must exercise utmost...


  • Ho Chi Minh City, Vietnam April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...


  • Ho Chi Minh City, Vietnam UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Customer Service

    7 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Identalsoft Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Provide support and assistance to our English speaking customers - Research, diagnose, analyze and record customer issues and communicate solutions - Interact with Vietnam Dev and QA members - Interact with US members - Work closely with Customer Success Managers to maintain customer satisfaction -...

  • Customer Service

    7 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Identalsoft Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Provide support and assistance to our English speaking customers - Research, diagnose, analyze and record customer issues and communicate solutions - Interact with Vietnam Dev and QA members - Interact with US members - Work closely with Customer Success Managers to maintain customer satisfaction -...


  • Ho Chi Minh City, Vietnam DFO Global Performance Commerce Limited Full time

    ABOUT US: DFO GPCis on a mission to create and deliver superior eCommerce software, marketing, and products to make the world a better place. To accomplish this, DFO GPC needs people that love: - Performance marketing - Technology - E-commerce - People and the world! DFO GPC is global in operations, culture, and language, with offices in New York, San...


  • Ho Chi Minh City, Vietnam Chi Nhánh Công Ty TNHH Sức Khỏe Trọn Đời Tại Tp.Hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Work with all members of the Customer Service Representative team to establish, promote and maintain effective customer service such as: greeting the client, answering the phone, assisting the client in completing all necessary documents, assisting the client in making an appointment, admitting new...


  • Ho Chi Minh City, Vietnam Avery Dennison Full time

    **Company Description** - To response and ensure the customer inquiries and requests are addressed in a timely manner. - To coordinate with sales team, other departments, suppliers and other ticket centers to ensure the print quality and customers’ requirements are met. - To handle customer complaints according to the Company procedures and service...


  • Ho Chi Minh City, Vietnam Avery Dennison Full time

    **Company Description** - To response and ensure the customer inquiries and requests are addressed in a timely manner. - To coordinate with sales team, other departments, suppliers and other ticket centers to ensure the print quality and customers’ requirements are met. - To handle customer complaints according to the Company procedures and service...


  • Ho Chi Minh City, Vietnam Avery Dennison Full time

    **Company Description** **_ Avery Dennison_** (NYSE:AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and...


  • Ho Chi Minh City, Vietnam Savills Vietnam Full time

    **SCOPE OF WORK** Customer Service Officer will be overall responsible for the day-to-day operations of the counter area as well as front office area. Customer Service Officer is the connection between residents and property managers; **Daily tasks** - Receive and timely transfer external phone calls to the individual or department involved; - Provide...


  • Ho Chi Minh City, Vietnam Công ty TNHH Avery Dennison Ris Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Support Customer Service Executive on customer service activities. - Support to ensure the customer enquiries and requests are addressed in a timely manner. - Support to handle customer complaints according to the Company procedures and service standard. - Coordinate with sales team, other internal...


  • Ho Chi Minh City, Vietnam Amway Inc. Full time

    Handle and manage the cash, bank transfer, POS, E-payment properly according to operation standards. - Product handling to distributors on express counter. - Control Tax invoice - Support direct upline to do some report of overtime, return report - Ensure fast and accurate information of distributor are keyed in & updated in the system in compliance with...


  • Ho Chi Minh City, Vietnam Avery Dennison Full time

    **Company Description** **_ Avery Dennison (NYSE:AVY_**_)_ is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and...


  • Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    Hospitality - Customer Support - IT Helpdesk, Software - **Responsibilities**: - Provide client services, including system training (online& on-site), system - Configuration, customer support. - Assist Program/Project Manager to coordinate the project implementation. - Provide remote support services. - Responsible for data collection and import, data...


  • Ho Chi Minh City, Vietnam Oakwood Residence Saigon Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Be well groomed at all time and maintain a friendly cheerful attitude. - Courtesy and politeness are to be observed at all times and freely communicate with guests. Give guests complete and immediate attention to their complaints and requests - Prepare and checking all key card holder, room,...


  • Ho Chi Minh City, Vietnam UOB Vietnam Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...