Customer Service Representative
3 days ago
ABOUT US: DFO GPCis on a mission to create and deliver superior eCommerce software, marketing, and products to make the world a better place. To accomplish this, DFO GPC needs people that love:
- Performance marketing
- Technology
- E-commerce
- People and the world
DFO GPC is global in operations, culture, and language, with offices in New York, San Diego, San Francisco, Toronto, Vancouver, Mexico City, Sao Paulo, The Hague, Amsterdam, Hong Kong, Ho Chi Minh (Saigon), Brisbane, and Manila.
SUMMARY:
**YOUR RESPONSIBILITIES**:
- Respond to written requests for assistance from ecommerce customers;
- Assist customers with placing orders;
- Assist with returned products;
- Be involved with all aspects of customer service, including solving problems, answering questions and working with customers to ensure fantastic service;
- Work on a new customer experience platform and provide feedback to improve the software;
- Work to train to be software quality control engineers.
**YOUR REQUIREMENTS**:
- Working hours: Monday to Saturday, 9:00 am to 6:00 pm
- You love people and solving problems;
- You can read and write English;
- You have experience in managing customer experience;
- You have basic computer skills and want to work to train to be software quality control;
- Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers.
BENEFITS:
- Base salary: 8,000,000 VND + incentives
- 100% salary in the probation period
- English environment
- Hardware provided
GPC CULTURE:
- Exciting and diverse team, all around the world
- Value given to ideas and opinions
- Friendly coworkers
- Hosts of the Best Performance Marketing Party in the world
- Valuers of innovation
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