Client Support

4 months ago


Ho Chi Minh City, Vietnam STAR Việt Nam Full time

Plan and carry out market research, customer and competitor surveys/marketing activities/ sales prospecting/monitoring & follow-up towards direct sales to agreed budgets, sales volumes, values, product mix and timescales(principally direct mail/ telemarketing/ Direct participation in Networking/ Seminars/ Workshops/ Exhibitions and customer visits etctowards sales prospects.
- Develop ideas and create offers for direct mail and marketing to major accounts by main market sector and STAR Vietnam’s technical translation services.
- Respond to and follow up sales enquiries by post, telephone, and personal visits.
- Maintain and develop existing and new customers through planned individual account support, and liaison with internal order-processing staff.
- Weekly marketing activities / Monthly sales forecasting and reporting.
- Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development.
- Any other duties that may be assigned from time to time.

**Details**:
**1. Reports to: Head of Business Development Department**

**2. Major duties and responsibilities**:

- Market Analysis: Carries out the Market/ Competitor analysis. Map out strategic positioning of company’s product and price.
- Understand customers’ choices and decision making process.
- Marketing/Sales Plan: Develop a marketing plan with supervision from immediate supervisor.
- Marketing/ Sales program development: Implementation and execution.
- Promotion: PUSH/PULL programs.
- Direct participation in Networking/ Seminars/ Workshops/ Exhibitions and customer visits etctowards sales prospective.
- Assist in advertising and PR campaigns.
- Monthly sales forecasting and reporting.
- Customer database management and reporting.
- Field work: Voice of customer and voice of the market, to share and report to management team.
- Obtain competitive intelligence.
- Any other duties that may be assigned from time to time

**Job Requirement**:

- English & Vietnamese languages: Excellent speaking, presentation & writing skills
- Vietnamese: Native
- Minimum career level: One to two years experienced as Sales & Marketing Specialist - with documented sales record.
- Minimum education level: Bachelors Degree or equivalent
- Desktop Applications (Microsoft Word, Excel, Powerpoint, Outlook, Internet search, ect)
- ABC Flowcharter
- Advanced
- 5 years of use
- Personal attributes: Self-starter with initiative, team-player and able to work with mínimal supervision, interact with all levels, responsible, assertive and possess initiative.

**Benefits**:

- Fixed 13th Month Annual Salary
- 12 days Annual Leave excluding Public Holidays
- Sales incentive upon target achievement
- Additional Bonus depending on Company & Individual Performance
- Basic Health/Social/Unemployment insurance benefits)

**HOW TO APPLY**:

- Application Letter and Curriculum Vitae (with recent photo and to specify current & expected salary) must be written in ENGLISH.
- Copy of Certificates of Highest Education and equivalent.

Thank you for your understanding.

BY EMAIL TO:

- STAR Vietnam Translation and Software Co., Ltd.
- Attention: Ms. Jamie Kieu, Director



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