Education Transformation Manager

3 months ago


Ho Chi Minh City, Vietnam L'Oreal Full time

**A / Main responsibilities, deliverables and contribution of this job to L’Oréal VN**

**Education Transformation**:

- Defines the strategic direction and roadmap for this transformation in PPD Vietnam, ensuring stylists’ needs are at the heart of a flexible O+O experience
- Inspires and leads the internal and external education community in the digital and social transformation of the function. (LSA implementation, upskilling, career paths.)
- Generates multi-brand education content and coordinates brand content
- Manages academies (allocation, strategy) in a multi-brand approach & salles test where they exist
- Ensures consistent execution across brands
- Strategises and optimizes our interactions with stylists, to increase education reach and amplify its impact, turning our education into a strong business / growth driver and engagement/ advocacy driver
- Defines country KPIs based on DMI guidelines (inclROE) and tracks education performance
- Defines training/ seminar content based on DMI content and local needs
- Fully participates in all brand projects to guarantee customer centricity (voice of the hairdresser) and technical expertise
- Identifies and scales-up the opportunities for return on investment of education actions across the brands

**Access platform**:

- Drives the implementation of the Access platform as a strategic growth driver, and prepares its transformation to a social selling platform
- Leads an editorial content strategy to deliver best-in-class digital content to engage and educate our stylists via the Access platform
- Implements a data tracking strategy, using Access and other tools, to provide stylists with personalized solutions and the business with data insights which generate sales

**Sales Capability Transformation**:

- Create and articulate a capability roadmap for the sales organization, in-line with the organization's strategic priorities for PPD Vietnam.
- Work with the Sales Head towards creation and execution of the Sales Capability blueprint towards building a future ready sales organization.
- Identifying Functional Sales Capability competencies for the field-force across levels (from ASM to Distributor Sales Representative) & channels (O+O)

**B / Most important qualifications, background and experience**:

- Customer-centricity
- Strong experience in hairdressing
- Knowledge of brands’ identities and value propositions
- Ability to strategize education to support PPD’s overall strategy & go to market
- Collaboration, Ability to influence
- Strong customer service and communication skills
- Analytical& data management skills
- English fluency
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