Application Support
5 months ago
EXPECTED RESULTS / FUNCTIONAL ACTIVITIES
- Determine Business needs
- Core Activities
- Discussion of user wishes and the efficiency drive which can be carried out in operating methods with key users and stakeholders and drafting of functional specifications accordingly.
- Drafting of technical specifications based on functional specifications, submission to the Team Leader and if necessary, communicating with external parties.
- (Coordination of) liaising with the supplier as to whether the required amendment is technically possible in the system, or the desired functional-ity is available.
- Result criteria
- Degree to which is required information or business needs.
- Propose/recommend solutions to satisfy business needs.
- Transfer to users
- Core Activities
- Responsibility for the transfer to the user organiza-tion, considering the target group.
- Result criteria
- Clearness and efficient
- Document and log the test cases and changes
- Guidance and troubleshooting
- Core Activities
- Resolution of faults, if possible, in conjunction with a supplier/(external); escalation if necessary
- Result criteria
- Training new users or when new modules implemented.
- Trouble shooting commons issues
- Assistance provid-ed and administra-tive duties under-taken
- Core activities
- Carrying out of administrative duties.
- Recording and analyzing fault data and infor-mation
- Drafting and maintenance of interfaces
- Recording and reporting on the use of applica-tions
- Recording of problems and problem solutions in the help desk system
- Updating basic information in the system
- Drafting and updating manuals for users
- Drafting and updating technical descriptions for tests carried out and amendments made to appli-cations.
- Drafting and updating of department work in-structions and documentation
- Result criteria
- Documenting instructions
- Enforcement rules
- Core activities
- Commit to business and employment regulations
- Clean and maintain orderly workplace
- Commit to HSEQ and safety regulations
- Result criteria
- Employment regulations commitments Quyền lợi được hưởng Lương thỏa thuận theo năng lực của ứng viên
**Phụ cấp ăng xe**: 500.000/ tháng
**Thưởng quý**: 1.500.000/ quý
Thưởng lễ, tết
Ăn trưa miễn phí tại công ty
Thử việc hưởng lương 100%
Khám sức khỏe đầu vào miễn phí
BHXH, XHYT, BH thất nghiệp, thuế TNCN công ty chi trả 100%
Bảo hiểm tai nạn và bảo hiểm sức khở cho người thân( vợ, chồng) cho người LD làm việc trên 3 năm Yêu cầu công việc
- Understanding
- Understanding in engineering BOM, part and drawings
- Current basic knowledge of ICT related to servers, networking.
- Problem solving
- Able to work independently under pressure
- Identifies critical issues with ease.
- Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
- Pushes creative thinking beyond the boundaries of existing industry practices and cli-ent mindsets.
- Communication skill
- Listens to others and accepts input from stakeholders (business analyst or business users)
- Clearly articulate ideas and thoughts verbally.
- Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional
- Teamwork
- Proactively with multiple internal and external stakeholders
- Facilitates effective team interaction.
- Acknowledges and appreciates each team member's contributions
- Able to work with other topics which manager assign to
- REQUIRED KNOWLEDGE AND EXPERIENCE
- Educational level:
- Relevant education on Bachelor level on Information Technology (IT) or Engineering
- Education/ Experience:
- Having experience in 3DX, Autodesk suites is an advantage.
- At least 2 years of experience in ICT (servers, networking )
- Able to work independently and proactively with internal & external stakeholders
- Excellent oral and written communication skills in English.
- Basic Knowledge of implementation and configuration of enterprise systems such as CRM, or ERP
- Willing to work/learn with other topics which company requires to do
- Proficient with Microsoft O365 product suite Yêu cầu hồ sơ - Sơ yếu lý lịch (có xác nhận của chính quyền địa phương 6 tháng gần nhất)
- Giấy khai sinh (photo công chứng)
- Sổ hộ khẩu (photo công chứng)
- Giấy khám sức khỏe (trung tâm y tế cấp huyện trở lên, 6 tháng gần nhất)
- CMTND (photo công chứng
-
Application Engineer
5 months ago
Hanoi, Vietnam Qorvo Full time**Application Engineer**: - Experience Level: Individual Contributor- Job Type: Full-Time- Location: Vietnam - Hanoi, VN- Requisition ID: 6523**ABOUT** THE POSITION**: **RESPONSIBILITIES**: - Evaluate new IC functionality. - Support new IC spins with direct customer support and IC testing. - Design Evaluation Kit and custom reference design schematics and...
-
Application Engineer
5 months ago
Hanoi, Vietnam Qorvo Full time**Application Engineer**: - Experience Level: Individual Contributor- Job Type: Full-Time- Location: Vietnam - Hanoi, VN- Requisition ID: 7343**ABOUT** THE POSITION**: **RESPONSIBILITIES**: - Evaluate new IC functionality. - Support new IC spins with direct customer support and IC testing. - Design Evaluation Kit and custom reference design schematics and...
-
Senior IT Application Support Officer
5 months ago
Hanoi, Vietnam MB Ageas Life Full timeMB Ageas Life *** - Tầng 15, tòa nhà MB - 21 Cát Linh, phường Cát Linh, Dong Da, Ha Noi- At office- Posted 4 hours ago- Skills: - SAP ERP IT Support **Job description**: - Monitor operations and directly handle requests from departments and domains related to the use of the Core Insurance system and other assigned IT service systems. -...
-
Senior IT Specialist
5 months ago
Hanoi, Vietnam NavigosSearch Full time**What We Can Offer**: - Perform support users for all kind of user’s SAP/Application of issues/incident requests. - Train users how to use functions/ modules about SAP/ Application - Observe and analyze the current business processes of user’s demand; recommend/ verify supplier’s solution to ensure meet users' need/ company’s requirements; perform...
-
Application Engineer
4 months ago
Hanoi, Vietnam Talentnet Full time$1,500 - $2,000 **RESPONSIBILITIES**: - Understand industry requirements based on market requirements, customer requirements, generate new ideas / features for Product development team. - Help sales team to develop strategic Sales plans to generate business with both new and existing accounts. - Support sales to develop profiles of potential new accounts...
-
Application Engineer
4 months ago
Hanoi, Vietnam Talentnet Full time**RESPONSIBILITIES**: - Understand industry requirements based on market requirements, customer requirements, generate new ideas / features for Product development team. - Help sales team to develop strategic Sales plans to generate business with both new and existing accounts. - Support sales to develop profiles of potential new accounts and create...
-
Application Specialist Ct, Vietnam
4 months ago
Hanoi, Vietnam GE Healthcare Full time**Job Description Summary**: The Application Specialist will focus on supporting the clinical training and use of GE CT systems. The Application Specialist may work individually at an account and as part of a One GE Healthcare team. An Application Specialist for CT is responsible for supporting customer training for CT products, and to support the GE...
-
Application Engineer
4 months ago
Hanoi, Vietnam 3M Full time**Job Description**: PURPOSE OF THE JOB This would be an individual contributor role and the person is expected to work with minimum supervision and with various stake holders located at different subsidiaries of 3M. KEY FOCUS AREAS - Spec-in & Application Development - New Product Introduction & Field Evaluations - Leading & Influencing - Competitive...
-
Application Specialist
5 months ago
Hanoi, Vietnam GE Healthcare Full time**Job Description Summary**: The Application Specialist will focus on supporting the clinical training and use of GE CT & MRI systems. The Application Specialist may work individually at an account and as part of a One GE Healthcare team. An Application Specialist for CT & MRI is responsible for supporting customer training for CT & MRI products, and to...
-
IT Application Leader
5 months ago
Hanoi, Vietnam Công Ty Cổ Phần Tập Đoàn Golden Gate – Chi Nhánh Miền Bắc Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Chịu trách nhiệm triển khai, vận hành phần mềm cho hệ thống nhà hàng và khối văn phòng thuộc phạm vi phụ trách. - Kiểm tra, giải quyết, cảnh báo, lên phương án tối ưu vận hành ứng dụng phục vụ kinh doanh khối nhà hàng. - Chịu trách...
-
Application Specialist Scientific Instrumentation
5 months ago
Hanoi, Vietnam DKSH Full time**Location**:Ha Noi, VN, VN**Job Function**:Sales**Requisition Number**:147886**Description**: **Job Summary** The Application Specialist is in charge of IVF (In Vitro Fertilisation) products. **General Responsibilities** - Support installation and train customers to use relevant medical instruments. - Troubleshoots product issues at customer sites and...
-
Digital Field Applications Program
4 months ago
Hanoi, Vietnam Texas Instruments Full time**We can't predict what the future holds, but we know Texas Instruments will have a part in shaping it.** When you join TI, you will participate in the Career Accelerator Program (CAP), which provides professional and technical training and resources to accelerate your ramp into TI and set you up for long-term career success. Within this program, we also...
-
Customer Support Executive
5 months ago
Hanoi, Vietnam LSEG (London Stock Exchange Group) Full time**Responsibilities**: - Log and classify all calls and requests for assistance in the customer relationship management system. - Filter and call out enquiries related to other aspects of the business and handover to the appropriate department. - Oversee enquiry resolution progress and proactively call customers with a status update or resolution if queries...
-
Customer Chat Support
4 months ago
Hanoi, Vietnam Gratitude India Full timeShift: 24*7 Has experience in chat support Bachelor's Degree with no experience Diploma with min 1 year of call center experience SPM with 3 years of call center experience **Job Types**: Full-time, New-Grad, Permanent **Salary**: 20,815,476₫ per month Ability to commute/relocate: - Hanoi: Reliably commute or planning to relocate before starting work...
-
Customer Support Representative
4 weeks ago
Hanoi, Hanoi, Vietnam Gear Inc Full timeAbout the RoleWe are seeking a skilled Customer Support Agent to provide exceptional email customer support and resolve customer queries in a timely and professional manner.The ideal candidate will possess excellent communication skills, a high level of customer satisfaction, and the ability to work independently and as part of a team.Key...
-
Application Engineer
5 months ago
Hanoi, Vietnam Ingersoll-Rand Full time**Responsibilities**: - Provide timely, accurate, and complete replies to inquiries from Field Sales and Product Managers. - Understand contract requirements and convert them into company language in the order write-up. - Convert the contractual requirements into Engineering hours and level of complexity estimated to complete the contract. - Assist in...
-
Field Application Engineer
5 months ago
Hanoi, Vietnam Addcom Solution Pte Ltd Full timeADDCOM SOLUTION PTE LTD is a distribution /manufacturing representative firm for major electronics components and semiconductors suppliers in the South East Asia Region. We are headquartered in Singapore and we have liaison offices in HK ,Shenzhen,Shanghai,Malaysia,Thailand ,Vietnam and Philippines. As part of our global expansion ,we are looking for...
-
Monitoring Lead, Program Cycle Support Program
4 months ago
Hanoi, Vietnam Tetra Tech Full time**Proposal Summary**: The United States Agency for International Development in Vietnam (USAID/Vietnam) intends to issue a Request for Proposals (RFP) for a five-year contract for the USAID Program Cycle Support program. USAID Program Cycle Support program will support USAID/Vietnam USAID staff and partners to implement more efficient, effective and...
-
Application Management Engineer
5 months ago
Hanoi, Vietnam Niteco Vietnam Company Limited Full time**_#Location: Ha Noi#_**: This role provides technical support contact for Clients seeking technical assistance in maintaining their websites and software systems. The role must be able to work the night shift (if required), be able to perform remote troubleshooting through diagnostic techniques, and determine the best solution or escalate based on the issue...
-
Application Support L2 Engineer
4 months ago
Hanoi, Vietnam TRANSFORMHUB Full timeTRANSFORMHUB - Remote, Other, Ha Noi- Remote, Other, Ho Chi Minh- Hybrid- Posted 7 days ago- Skills: - English- SQL- AWS**Top 3 reasons to join us**: - Global working environment - Amazing training and development opportunities - Onsite Opportunities in Singapore **Job description**: - Production Support L2 - Communicate with client to understand problem...