Application Specialist

2 weeks ago

Hanoi, Vietnam GE Healthcare Full time

**Job Description Summary**: The Application Specialist will focus on supporting the clinical training and use of GE CT & MRI systems. The Application Specialist may work individually at an account and as part of a One GE Healthcare team. An Application Specialist for CT & MRI is responsible for supporting customer training for CT & MRI products, and to support the GE CT &MRI business for product and sales support and able to drive more proactive customer engagement as part of the post-sales process and better coordinate and manage the experience for our customers throughout the life cycle of their GE products.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Key responsibilities include (but are not limited to)**:

- In partnership with customer develop training plans to fulfill obligations of order that ensures customer competency and high NPS.
- Coordinate the delivery of customer training with Service/Sales groups.
- Drive realization of revenue thru execution of on-site delivery targets.
- Aggressively manage travel budget to goal thru optimization of travel strategies and cost savings.
- Provide consultative support to customers in driving customer productivity thru the implementation of customer consultative projects.
- Support market growth initiatives (i.e. industry tradeshows, product demos, image quality collection, and clinical sites).
- Possess strong analytical and problem solving skills.
- Produce well-written post-training reports and product feedback.
- Possess strong interpersonal and customer and management skills, has ability to work in high-pressure environments and places personal and business integrity at forefront.
- Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
- Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
- Communicate effectively with members of sales/marketing/service team to maximize all sales potential and communicates leads to relevant colleagues.
- Generates and maintain customer profiles, including key decision makers.
- Ensures knowledge of and compliance with Company policies and quality processes
- Primary focus will be to provide support to CT customers in Vietnam but also periodically support our users within the other countries in ASEAN.

**Quality Specific Goals**:

- Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, and relevant Int’l Regulations, etc.) and operates within them to ensure that no company policy or Int’l / local Law is broken.
- Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, etc.) and operate within them to ensure that no company policy or Int’l / local Law is broken
- Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

**Required Qualifications**:

- BS/BA, Associates or RT certification.
- Required active professional CT clinical/technical certifications/registries necessary to scan live patients in a clinical Scenario.
- Demonstrated current basic clinical scanning proficiencies on current products/platforms
- Minimum of 5 years clinical/ technical experience following certification with demonstrated clinical/technical skill in specific Proficiency in computer skills in Microsoft Office Suite products
- Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows
- Fluent English, local language and additional languages are an advantage.
- Willingness and ability to travel within Vietnam and periodically within ASEAN

**Inclusion and Diversity**

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a

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