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Customer Service Representative
3 months ago
Mô tả công việc:
(Mức lương:
Thỏa thuận)
- Manage and monitor customer satisfaction post build
- Using internal knowledge to response to customer and dealer questions/ enquiries.
- Ensure material cost and labor cost are recorded against each boat order.
- Ensure boat information such as boat name, engine numbers, hull number are recorded against each boat
- Prepare International registration for local launches and coordinate with export department, local stakeholders and local authorities to enable successful launches
- Communicate this process with the customer on approach to launch and prepare their expectations and requirements prior to departing from their home country.
- Coordinate the delivery with the export team, make sure that they have accurate information for planning.
- Receive, record, solve and report all warranty cases
- Ensure all warranty cases are closed in a timely manner and customer satisfaction remains as high as possible
- Take required actions to remedy outstanding warranty cases
- Present cases to managers for review, instruction and approval
- Provide customers with support by using the internal knowledge of the management team to help solve issues
- Record costs against all cases for reporting purposes
- Record "solutions" in salesforce which can be referred to by dealers, internal staff or customers (in future) in repeat cases
- Contact & arrange for the warranty to be fixed either by external supplier or internal staff.
- Report all warranty issues to the production team and where required record agreed action plans to be followed by the production team to prevent reoccurrences
- Generate reports per request of BOD.
- Any other projects as required by the Sales Manager to better the overall profitability of the company
- Ensure satisfactory level of additional options revenue.
Chức vụ:
Nhân Viên/Chuyên Viên
Hình thức làm việc:
Toàn thời gian
Quyền lợi được hưởng:
- Chăm sóc sức khỏe
- Tăng lương
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
- Full Professional Proficiency in English
- Excellent & clear communication skill
- Detailed oriented
- Organizational Skills
- Major in Business Administration, Accounting, International Business, Commerce...
- High sense of discipline and confidentiality
- Ability to work in international environment.
- Working/ studying/ living oversea is an advantage
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
Chăm Sóc Khách Hàng
Trung cấp - Nghề
Không yêu cầu
