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Associate Social Content Management

3 months ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.

The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

  • Administer & maintain SPX social fanpage & communities (FB, Tiktok) from manage content calendar, develop content details, manage social sentiment to foster an active & engaging community
  • Develop captivating and visually appealing contents (including posts, videos, graphics, etc) tailored for FB and TikTok to capture SPX core values, services & offerings that aligned with overall social content strategies & structure
  • Actively engage with online audience on SPX fanpage & communities by responding to comments & moderating discussions
  • Stay informed about industry trends, competitor activities, and emerging social media trends
  • Troubleshoot execution issues with related team
  • Prepare regular reports on lead generation's target, KPI progress and suggestions for improvement to higher management
  • Other tasks as assigned by the team lead

Requirements:

  • University Bachelor's degree in business, marketing, or related field
  • Prior experience with content marketing is a plus
  • Creative, detailed and resultoriented
  • Proactive and strong willingness to learn
  • Able to quickly adapt to a dynamic and fastpaced work environment